Senior IT Infrastructure Engineer

Senior IT Infrastructure Engineer

Are you interested in joining a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace?

ABOUT US

We are Autocab, a leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further.

We do this by creating award-winning software and working with our customers and employees to produce solutions that work.

We’re a passionate bunch who challenge the ordinary and believe in working collaboratively to develop our expertise.

Go Further. It’s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect for our employees and customers.

ABOUT THE ROLE

As a Senior IT Infrastructure Engineer, you will be a cornerstone of the Internal IT team, a technical anchor to our Head of IT Operations. We are seeking a technically strong and hands-on professional, with at least 5 years’ experience in this role, who is passionate about modernising enterprise IT environments.

This is a newly created, high impact role where you will be comfortable taking ownership of day-to-day infrastructure, lead on complex technical projects, driving cloud adoption, working closely with key stakeholders and the Cyber Security. You will help embed secure-by-design principles, support operational excellence, and identify opportunities for continual improvement. You will also mentor and guide our IT team members, acting as the senior escalation point for complex issues, sharing technical expertise, promoting best practice, and driving innovation across infrastructure technologies to support the organisation's long-term growth and transformation objectives.

You will report to our Head of IT Operations to support Autocab with our key business objectives to achieve the following:

• Delivery and maintenance of Cloud Migration of Windows On-Premise Infrastructure
• Modernisation of our Network Infrastructure to Cloud Appliances and Global Secure Access
• Delivery of Autopilot v2, Autopatch and other Microsoft offerings within Entra ID and Intune and Microsoft 365.
• Implement and support all Microsoft E5 new features – Intune Endpoint Privilege Management (EPM), Microsoft Cloud PKI, Enterprise Application Management and Intune Remote Help
• Deliver “Best-in-Class” IT Service.

JOB REQUIREMENTS

• Lead the migration of on-premises infrastructure to cloud-based services, ensuring solutions are secure, scalable, resilient, and aligned with business objectives
• Own and optimise our Microsoft 365, Azure, Entra ID, Intune, Exchange Online and SharePoint Online instances
• Design, implement, and support modern endpoint management solutions including Windows Autopilot v2, Microsoft Autopatch, Intune, Endpoint Privilege Management (EPM), Cloud PKI, Enterprise Application Management, and Intune Remote Help
• Act as technical owner for all core infrastructure services including the departing Active Directory, DNS, DHCP, identity and access management, networking, and enterprise collaboration platforms
• Support of Windows, MacOS, Android and iOS devices
• Partner with the Head of IT Operations to define infrastructure roadmaps, evaluate emerging technologies, and deliver strategic projects that support Autocab's growth and transformation objectives
• Serve as the senior technical escalation point for complex incidents and problems, providing leadership and guidance during troubleshooting and root cause analysis activities
• Deputise in the absence of Head of IT Operations and our IT Support Technician
• Improve and automate our core IT processes such as JML
• Improve our end user experience, identifying opportunities for improvement
• Improve our reporting within Entra ID and Intune, on user and device related matters.
• Lead on the Business’ BCP IT related tasks – Improve backup and recovery solutions, perform simulations and produce reports documenting success
• Develop and maintain on our “Document Everything” policy, with technical documentation, standards, procedures, and architecture diagrams to support operational excellence and knowledge retention

QUALIFICATIONS

We’d love to hear from you if you meet the qualifications below:

• Degree in Information Technology, Computer Science or a related discipline
• Microsoft Certification in at least one of the following – Microsoft Certified: Azure Solutions Architect Expert, Windows Server Hybrid Administrator Associate, Microsoft Certified: Azure Administrator Associate, Microsoft 365 Administrator Expert, Microsoft Certified: Identity and Access Administrator Associate
• Fortinet NSE 4/ Fortinet Certified Professional
• Cisco Certified Network Associate (CCNA) or Professional (CCNP)
• Cisco Meraki Solutions Specialist
• CompTIA Network+
• Cyber Essentials Assessor or Practioner experience

WHAT WE CAN OFFER YOU

CORE WORKING HOURS

• 9am - 5pm, Monday – Friday
• Hybrid working model – our collab days are Wednesdays, Thursdays and alternate Tuesdays

BENEFITS

From day one

• 25 days’ holiday (plus bank holidays) per annum
• Company pension scheme with Royal London
• Life Assurance - 24/7 life cover, 2x your basic salary
• Bonusly reward and recognition platform
• Monthly Uber Eats vouchers
• Free breakfast on office days
• 24/7 confidential Employee Assistance Programme
• Access to Help@Hand which provides virtual GP, physio and mental health support services
• Office social area, which includes pool, foosball, and table tennis tables

After passing probation

• Medical insurance with Vitality
• L&D Scheme to offer further qualifications, courses and training
• Work from Anywhere scheme: Up to 4 weeks available per annum to work from anywhere in the world
• Enhanced leave policies including family leave and sickness leave

ABOUT OUR VALUES

We have five core values which we live and breathe by. These go way beyond a list; they’re baked into the fabric of our interactions and are used to drive growth across our business.

You will need to

• Be customer centric ; putting customers first, valuing their opinions and listening to their feedback.
• Adopt a collaborative approach to working ; have strong team working and listening skills to help yourself, your team, and Autocab
• Have a flexible approach to your work ; have an adaptable mind set, be a proactive problem solver and think outside the box.
• Have a passionate and personable nature ; be creative and confident in your work. Comfortable with building rapport with customers and the team.
• Have a straight up style of communication by being transparent, honest and clear in everything you do.

If you are looking for a new challenge and keen to make a difference, come and join the Autocab team .

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