Mortgage Lock Desk Manager

Must be located in San Diego, CA

Do you want to lead a lock desk without stepping away from the work itself?

Are you the person who can lock a loan, catch a margin issue, and pull the report that explains it, all in the same afternoon?

Do you take ownership of the numbers that drive profitability, not just the tasks in front of you?

If you answered yes, we want to talk to you.

About Griffin Funding

Griffin Funding is a full-service mortgage lender licensed across the U.S. and committed to making homeownership more accessible. We're a Non-QM, VA, FHA, and CONV Lender with a reputation for speed, service, and doing right by our borrowers. Our team is performance-driven, collaborative, and growing, and we're looking for people who want to grow with us.

About the Role

The Lock Desk Manager leads our lock desk while staying hands-on in the work. You're still reviewing and verifying lock requests, registering loans with investors, and issuing confirmations, and on top of that you own the health of the desk: monitoring margins and revenue, running the reports that show how we're performing, and serving as our Optimal Blue administrator. You set the standard for accuracy and responsiveness, you're the final word on lock policy, and you make sure pricing and profitability stay protected on every file. It's a player-coach role built for someone who wants to lead without losing touch with the desk.

A Day in the Life

Morning

You start with the market. Rate sheets come in, pricing moves, and lock requests are waiting. You're locking loans alongside the team, reviewing and verifying requests, confirming pricing in Optimal Blue, and registering loans with investors. When sales or operations has a lock policy question, it comes to you, and you keep the desk moving at pace.

Afternoon

You shift into the parts of the job only you own. You monitor margins and revenue, watching for anything that puts profitability at risk. You run and review reports on desk performance, and you manage Optimal Blue as its administrator, keeping pricing rules, configurations, and investor setups current. You handle extensions and loan restructures that affect pricing, keep the secondary tab and lock confirmations current in LendingPad, and stay in close contact with your investor reps as pricing and guidelines shift. Throughout, you're supporting your team and making sure the desk runs clean.

Major Goals and Responsibilities

Locking and Confirmations

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Review, verify, and lock incoming LO lock requests

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Register loans with investors and issue confirmations to the appropriate parties

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Enter lock request and confirmation information accurately and efficiently into the LOS

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Extend locks and assist in loan restructures

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Audit locks for accuracy

Margins, Revenue, and Reporting

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Monitor margins and revenue to protect profitability across the pipeline

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Run and review reports on lock desk performance

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Flag and address risks to pricing and margin before they become problems

Systems and Administration

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Serve as the Optimal Blue administrator, managing pricing rules, configurations, and investor setups

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Keep the secondary tab and lock confirmations in LendingPad updated throughout the life of the loan

Leadership and Communication

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Set the standard for accuracy and responsiveness on the desk

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Serve as the final resource for lock policy questions from sales and operations

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Build and maintain investor relationships, communicating lock changes and building rapport

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Perform any other duties as assigned from time to time by the Company, depending on operational needs and changes

Key Characteristics

Accurate under pressure. You hold precision even when the market is moving and the requests are stacking up.

Ownership over the numbers. You treat margins and revenue as yours to protect, and you dig into a report until it tells you what you need to know.

A leader who still does the work. You set the standard by example and stay in the day-to-day, not above it.

A clear communicator. You're the bridge between sales, operations, and investors, and people trust the answers you give.

Fluent with the tools. You don't just use Optimal Blue, you administer it, and you adapt quickly as platforms evolve.

What We're Looking For

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3+ years of mortgage experience with direct lock desk experience

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Experience monitoring margins and revenue and running lock desk reporting

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Optimal Blue administration experience

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LendingPad experience a plus

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A track record of building and keeping strong investor relationships

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Located in San Diego, CA

Career Path

The Lock Desk Manager role is a step into secondary marketing leadership. As you deepen your command of pricing, margin strategy, and investor relationships, there's room to grow toward senior secondary and capital markets roles. Growth here is driven by your performance and your appetite to take on more.