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Host/ess Ottolenghi - Manderin Oriental Conservatorium Amsterda
Job description
Mandarin Oriental Conservatorium is looking for a Host/ess to join our Ottolenghi team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Functie-eisen: As Host/ess, you will be responsible for the following duties:
- Support restaurant operations, including greeting, seating, and resetting tables.
- Provide kind and professional service to both guests and colleagues.
- Manage reservations using the SevenRooms system, ensuring accuracy and efficiency.
- Assist with guest inquiries, special requests, and communicate key information to the team.
- Maintain cleanliness, organisation, and stock of menus, newspapers, and surroundings.
- Respond proactively to guest feedback, ensuring satisfaction and effective communication.As Host/ess, we expect from you:
- Bachelor's degree or Diploma in Hospitality Management or related field
- Previous experience in a hostess, reservations, or guest relations role is an advantage
- Experience in a luxury hotel or fine dining environment preferred
- Excellent communication and interpersonal skills
- Proficiency in the English language. Proficiency in Dutch is a plus;
- Strong organizational and multitasking abilities
- Guest-focused with a warm and engaging personality
- Attention to detail and accuracy in handling reservations and guest preferences
- Ability to remain composed and professional in a fast-paced environment
- Strong teamwork and coordinatio
