Service Specialist - Trust and Security

About The Role

We're looking for a Service Specialist - Trust and Security to join our Trust and Security team, based in Amsterdam and operating in an international environment.

Reporting to the Senior Trust and Security Manager, you'll play a central role within the Trust and Security team, supporting both the GÉANT organisation and its wider community.

This is a community-facing role focused on developing and managing innovative ideas into projects, taskforces, and services aligned with GÉANT's strategic goals.

You'll act as a key interface between GÉANT and its members, leading collaboration across international stakeholders, supporting the development of trust infrastructure services, and contributing to new technologies and cost‑effective service delivery.

The role requires strong stakeholder management, the ability to lead complex discussions across diverse groups, and active representation of GÉANT in international forums.

What You'll Do

Service & Portfolio Management

You'll manage services within the Trust and Security portfolio, including Trusted Certificate Service (TCS), eduSIGN, and REFEDS. This includes overseeing service delivery, coordinating governance activities, and ensuring smooth operational management.

Community Engagement & Programme Delivery

You'll organise and lead community activities, including working groups, governance calls, and training sessions to support service development and collaboration across the GÉANT community.

Governance, Policy & Compliance

You'll support technical governance processes and contribute to policy development and management within the Trust and Security portfolio.

Stakeholder & Relationship Management

You'll act as an ambassador for GÉANT, building and maintaining strong relationships with key stakeholders, decision makers, and community members across the trust, identity, and security landscape.

Industry Insight & Service Development

You'll monitor and analyse industry and community trends, working with experts to shape future projects and services aligned to GÉANT's priorities.

Representation & Thought Leadership

You'll represent GÉANT in international forums, conferences, and consultative bodies, presenting on projects and contributing to discussions across the research and education community.

Collaboration with Internal Teams

You'll work closely with internal stakeholders, including the legal team, to support contracting, invoicing, and service operations.

About You

You may be a good fit if you...

• Have experience in project management, delivery, and reporting
• Are comfortable working in an international, community-driven environment
• Have strong organisational and stakeholder management skills
• Are confident leading discussions across diverse groups and perspectives
• Have excellent written and spoken English
• Are able to manage competing priorities and deadlines effectively

Desirable (but not essential)

• Experience working on EU-funded projects
• Experience managing project budgets
• Knowledge of internet security, identity, or trust infrastructure (e.g. AAI)
• Experience in research and education networking
• Additional language skills
• Background in computer networking or internet technologies

About Us

Why work for GÉANT?

GÉANT is at the heart of research and education networking, we offer talented people the opportunity to be part of something meaningful and worthwhile . With 150 employees based in Amsterdam and Cambridge, together we deliver an information ecosystem of infrastructure and services to advance research, education, and innovation on a global scale . Thanks to our terabit network, 50 million researchers, scientists, academics and students can share record volumes of data unconstrained by location, solving some of humankind's biggest challenges. Work at GÉANT and you'll be supporting critical research into sustainable energy, deep space, high-energy physics, earth observation, environmental disasters, medicine and much more !

Benefits of working for GÉANT

You'll receive excellent benefits at GÉANT - we offer a generous holiday allowance and a 5% end of year bonus/ allowance as standard . The other benefits you receive will depend on the country you are employed in, but you can rest assured that these will include an appropriate pension scheme and medical insurance. For full details of our benefits package please see our careers website - https://careers.geant.org/why-work-for-geant/

Working Arrangements

We have adopt ed a flexible-hybrid model which means that employees will work flexibly between a remote and office environment. Weekly visits to the office are required for most employees to support our values and collaborative culture and enable our teams to deliver great work . For this role we anticipate that you may be required in the office for around 2 days per week.