Service Acct Engineer II

Overview

RealPage SmartBuilding provides various hardware-enabled SaaS solutions designed to enhance operational efficiency, reduce costs, and recover customer expenses. In this role, the service account engineer will concentrate on hardware that facilitates expense recovery through submetering technology, which accurately captures utility consumption for resident billing. This role may extend to supporting trash expense recovery within the smart waste product offering.

Responsibilities

• Technical Support: Providing expert technical assistance and troubleshooting for hardware and software issues. • Customer Engagement: Building and maintaining strong relationships with clients to understand their needs and ensure satisfaction.
• Proactive Maintenance: Conducting regular inspections and proactive repairs to prevent issues and maintain system health to generate $1MM in proactive system repairs.
• Oversee service contracts (recurring meter maintenance warranties) for assigned strategic customers.
• Create and present executive-level presentations to educate stakeholders on the benefits of submetering and utility expense recovery, and to secure approvals for recommended proactive meter maintenance within a designated portfolio of submetered sites.
• Assists the RUSM Account Manager as a product SME in resolving submeter billing issues and addressing resident complaints related to submeter hardware problems.
• Compiles facts from on-site visits and various reports and databases to assess existing processes/practices, determine severity/frequency of problems, and identify solutions to present to the client.
• Fosters a positive Submeter Team culture by promoting ownership, collaboration, effective communication, data-driven decision-making, customer-centric approaches, and a commitment to continuous learning.
• Gathers information from on-site visits, reports, and databases to evaluate current processes and practices, determine the severity and frequency of issues, and identify solutions to present to clients to address their service needs.
• Foster innovation and stay current with industry knowledge in community technology by keeping abreast of emerging trends, new technologies, and competitor solutions.
• Oversee retrofit or upgrade projects to ensure timely completion.
• Ensure that the company runs with legality and conformity to established regulations.
• Support special projects and assignments as needed.

Qualifications

• Bachelor’s Degree or higher or equivalent experience preferred
• Minimum of 5-7 years of relevant experience in a similar role
• Proven IT leadership experience in the areas of community technology
• Multifamily residential industry experience preferred
• Construction, Submetering and/or Engineering industry experience preferred

KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of Real Estate, Multifamily, Construction industry technologies, trends and software products
• Ability to interpret construction drawings and translate them into actionable hardware needed to satisfy the recovery method needed.
• Proven ability to coordinate with cross-functional teams
• Exceptional interpersonal and relationship management skills
• Strong organization, planning and time management skills
• Advanced understanding of network protocols (e.g., TCP/IP, DNS, DHCP)
• Experience with HVAC and building automation systems can be beneficial.

Salary and Benefits

RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees .

Pay Range

USD $70,700.00 - USD $120,300.00 /Yr.