Corporate Loan Ops Systems Product Analyst-Consumer

About the Role

Summary

The Consumer Loan System Product Analyst is a key contributor to the bank’s consumer lending operations and technology strategy. This position serves as a strategic liaison between business needs and technical solutions, ensuring enhancements to DecisionPro, LaserPro, Jack Henry and other consumer lending platforms align with organizational goals, regulatory requirements, and user experience standards.

This role is responsible for supporting divisional end users, administering assigned applications, and delivering training materials and system documentation. The Analyst supports daily loan operations by troubleshooting workflow issues, maintaining data integrity, and developing reference materials. The ideal candidate is analytical, collaborative, and passionate about continuous improvement.

As a part of the Loan Operations Team, the Analyst acts as a liaison between business units, technical teams, and end users driving system optimization and supporting day-to-day operational needs to drive the evolution of the consumer lending platforms. Performs in a highly visible bank facing role by performing in discovery, data analysis and testing for DecisionPro and LaserPro. Works closely with Product Manager to ensure work aligns with policy and procedures. Utilizes Finastra knowledge to work closely with development & testing teams to ensure delivery of high-quality solutions that meet business requirements and user needs.

This is a Corporate position which may be located at an available bank division location across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $29.23 + / per hour (calculated for Kalispell, MT). Click here to learn more about our bank divisions.

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

WA Applicants ONLY range

Spokane $32.65 to $48.97 an hour

Wenatchee $33.10 to $49.66 an hour

Description

Responsible for collaborating with stakeholders (Consumer Product Manager, credit admin, loan officer, underwriters, processors, loan assistants and servicing teams to elicit, analyze and document business requirements for new features or enhancements in loan systems.

Process analysis and optimization of existing lending processes, identify inefficiencies and bottlenecks, and propose improvements to streamline operations and enhance scalability. Conduct gap analysis to identify discrepancies between current system capabilities and business needs, recommending and supporting system enhancements.

Provide Solution design and translate business requirements into functional specifications for development teams, potentially including creating use cases, process flows and wireframes. Support system implementation & configuration of the Loan Origination System (LOS), servicing platforms and interfaces.

Participate in user acceptance testing (UAT) and ensure that implemented solutions meet business expectations and documented requirements.

Create and maintain system documentation, including process flows, data mapping, user guides and training materials, working closely with the Division Loan Trainers.

Serve as a liaison between business and technical teams, facilitating communication and collaboration through the project lifecycle. Serves as the primary point of contact for divisional end user support for DecisionPro, LaserPro and other consumer lending platforms. Administer assigned applications and provide training to users across divisions as well as document procedures and develop reference materials to support system usage and training. Maintain data integrity and provide monthly or quarterly QC as needed.

Participate and help manage the M&A conversion by working closely with the Corporate Loan Trainer and Procedure Specialist and the Corporate Loan Operations team for a successful addition to our Glacier Bank Family of Banks. This will include communication and collaboration with various teams within the organization. Follow up with any additional LOS system enhancement requests as new systems or vendors are added to existing pool of systems and services.

Ensure the loan system development and enhancements adhere and comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, TILA, RESPA, HMDA, Reg B, the Office of Foreign Assets Control, etc. Must complete the assigned online training courses and achieve a passing score by due date.

About You

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Required/Preferred

Education Level

Description

Required

Associate Degree

Associate's Degree in Business, Finance, Information Systems or related field required.

Preferred

Bachelor’s Degree

Bachelor's Degree in Business, Finance, Information Systems or related field preferred.

Experience

Required/Preferred

Experience Level

Description

Required

5 years

Minimum of five years working in a lending environment such as Loan Processing, Loan Servicing, Loan Operations or related experience is required.

Required

1 year

Strong non-technical and technical skills, familiarity with LOS and other lending software (DecisionPro, LaserPro, Jack Henry). Consumer loan operating systems

Required

1 year

Experience in system administration, end-user support and training.

Required

Advanced Experience

Strong PC skills with proficiency in Word, Excel, Adobe and PowerPoint.

Required

Advanced Experience

Deep understanding of the lending industry, including products, processes, workflows and regulatory compliance.

Would an equivalent combination of relevant education and work experience be considered?: Yes

License/Certification

Required/Preferred

License/Certification

Description

Required Skills and Abilities

• A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
• Demonstrated experience working with all levels of management.
• Knowledge of lending regulations and compliance.
• Analytical and organizational skills.
• Excellent interpersonal and verbal/written communication skills.
• Ability to coach and interact well with people from various loan departments.
• Effective time management skills.
• Must be detail-oriented and self-motivated.
• Ability to work independently with little direct supervision.
• Must handle multiple projects concurrently.
• Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• Employee must be capable of regular, reliable, and timely attendance.
• Strong critical thinking, data analysis, root cause analysis and process improvement abilities.

Additional Requirements

Travel

Up to 15% travel required: (e.g. 3.5 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing.

Working Conditions

Environment: Indoors, a climate-controlled shared work area.

Noise Level: Moderate noise; not extreme or excessive; within reasonable limits.

Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Vision

Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.

Physical Activities

Frequency

Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.

Infrequent – rare.

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.

Infrequent – rare.

Crawling: Moving about on hands and knees or hands and feet.

Infrequent – rare.

Crouching: Bending the body downward and forward by bending leg and spine.

Infrequent – rare.

Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.

Infrequent – rare.

Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.

Daily.

Grasping: Applying pressure to an object with the fingers and palm.

Infrequent – rare.

Kneeling: Bending legs at knee to come to a rest on knee or knees.

Infrequent – rare.

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.

Occasional – now and then.

Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

Infrequent – rare.

Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.

Infrequent – rare.

Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.

Daily.

Stooping: Bending body downward and forward by bending spine at the waist.

Infrequent – rare.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.