Endpoint Applications & Support Specialist - Medellin, Colombia

About Us: DeSimone is a leading global structural engineering firm known for delivering innovative, high-performance design solutions across the built environment. Our team of engineers, designers, and technical experts collaborates on a diverse portfolio-from iconic high-rise buildings to complex, large-scale structures-shaping skylines and communities around the world. With offices across the U.S. and internationally, we partner closely with clients to bring bold ideas to life with precision, creativity, and technical excellence.

Why DeSimone? At DeSimone Consulting Engineering, you'll work alongside some of the world's most brilliant engineering minds on projects that redefine skylines and push the boundaries of design and innovation. From iconic skyscrapers to cutting-edge structures, our global portfolio reflects a commitment to excellence and creativity.

We are a team that values growth, collaboration, and real impact-you won't just be part of the work, you'll help shape it. With strong mentorship, hands-on experience, and opportunities to advance, you'll build a career as impressive as the projects you're working on.

We offer a flexible, collaborative work environment along with a comprehensive benefits package-designed to support your well-being and long-term success.

At DeSimone, your contributions matter. You'll be trusted with meaningful work, empowered to grow, and supported every step of the way.

Ready to build what's next? Join us.

Position Summary

We are seeking a highly capable Endpoint Applications & Support Specialist to provide day-to-day technical support and application lifecycle management across the organization. This role is responsible for packaging, deploying, maintaining, and supporting applications while also delivering hands-on IT support to ensure reliable and secure end-user computing environments.

The ideal candidate is technically strong, detail-oriented, and comfortable working across multiple support tiers, with a strong focus on automation, standardization, and customer service.

Key Responsibilities

Application Packaging and Deployment

• Create, maintain, and update application packages for enterprise deployment using PowerShell, Microsoft Intune, PatchMyPc, and other standard tools.
• Package applications for both Windows and MacOS environments, ensuring compliance with organizational standards.
• Test application packages for functionality, performance, and compatibility prior to deployment.
• Troubleshoot installation, upgrade, and removal issues across multiple environments.
• Maintain application documentation, versioning, and deployment procedures.

IT Support & Operations

• Provide helpdesk support on-site in the Medellin, CO office with additional support across global locations
• Serve as the first point of contact in the Medellin office for teammates seeking technical assistance over the phone, email, Teams, or via the IT Ticket platform.
• Keep accurate notes of issues and troubleshooting steps taken within the IT Ticket platform.
• Assist with maintaining IT and end-user knowledge base articles
• Configure, maintain, troubleshoot laptops, desktops, printers, mobile devices, and other computer equipment.
• Maintain user accounts and permissions in Entra, Office 365, and other enterprise systems.
• Assist with onboarding new employees, ensuring they have the necessary IT resources and training.

Required and Preferred Qualifications

• A relevant degree or diploma in Information Technology, Computer Science, or a related field.
• Exceptional customer service skills, including the ability to empathize with end-users, actively listen to their concerns, and provide clear and effective solutions to technical issues.
• Hands-on experience with application packaging and deployment tools (Intune, SCCM, or similar)
• Experience with Windows and macOS operating systems, Microsoft Office 365, Active Directory, and common IT support tools.
• Experience supporting common engineering applications (Autodesk Revit, AutoCAD, Tekla, ) - Desired
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team, managing time and priorities effectively.
• Relevant certifications such as ITIL Foundation - Desired

DeSimone is proud to be an Equal Employment Opportunity employer. We consider all applicants for employment without regard to age, race, color, religion (including beliefs, practices, or absence thereof), sex (including pregnancy, childbirth, or related conditions), gender identity or expression, sexual orientation, national origin, ancestry, marital status, disability (mental or physical), genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law.

Recruitment Fraud Notice: Scammers may attempt to impersonate DeSimone Consulting Engineering or represent opportunities on our behalf. All official communication will come directly from our team using company email domains. DeSimone is not working with external recruiting agencies. If you are contacted by a third party claiming to represent us, please reach out directly to Tess Garbarino, Head of Talent at DeSimone, to verify the legitimacy of the message.

Notice to Third-Party Agencies: Consistent with our recruitment practices, DeSimone Consulting Engineering does not accept unsolicited resumes from recruiters, staffing agencies, or search firms. We are not engaging external agencies for hiring at this time. Any unsolicited resumes or candidate submissions-whether sent directly to our employees, hiring managers, or through any other channel-will be considered the property of DeSimone. We reserve the right to pursue those candidates independently, without obligation to pay fees or compensation.