Customer Service Representative II

Job Posting Title

Customer Service Representative II ID

2026-10605 Job Locations

US-PA-King of Prussia Job Post Information* : Posted Date

7/7/2026 Location : Location

US-PA-King of Prussia Job Post Information* : External Company Name

ImageFIRST Healthcare Laundry Specialists Job Post Information* : External Company URL

https://www.imagefirst.com Location : Address

900 E. Eighth Ave, Location : Postal Code

19406 Category

Corporate Service Support Type

Regular Full-Time

The Customer Service Representative II will bring critical thinking, initiative, and ownership. Serves as a key liaison between our company and our customers, handling escalated issues, identifying service gaps, and driving resolutions that improve the customer experience. This is not an entry-level position-we're seeking someone who can work independently, juggle competing priorities, and thrive in a fast-paced, team-oriented environment.

Key Responsibilities

• Serve as the primary point of contact for customers within a defined territory, responding quickly and professionally via phone, email, and internal platforms. Handling approx. 20-30 calls and 15-30 emails per day.
• Maintain detailed and accurate records of all customer communications in the CRM system.
• Collaborate closely with field service teams to translate customer needs into actionable service requests with clear expectations and deadlines.
• Take ownership of complex customer issues, including billing discrepancies, service interruptions, and account adjustments, ensuring they're thoroughly resolved and documented.
• Track trends and recurring challenges, contributing proactive recommendations for process improvement and greater service efficiency.
• Provide insights and feedback to Regional Vice Presidents to help improve customer experience and operational processes.
• Work closely with fellow Customer Support Representatives to ensure consistent service coverage, share knowledge, and meet individual and team-based Key Performance Indicators (KPIs).
• Mentor and assist in onboarding new team members by sharing expertise, guiding on best practices, and modeling service excellence.

Qualifications

• High school diploma required; associate or bachelor's degree strongly preferred
• 2-4 years of experience in a customer service role, ideally in a service-focused or logistics-driven industry.
• Track record of handling escalated or complex customer issues with professionalism and skill.
• Clear and confident communicator both written and verbal.
• Experience in CRM platforms and Proficient in Microsoft Office applications, including Excel and PowerPoint, with intermediate-level experience
• Strong time management skills with the ability to effectively prioritize and manage multiple tasks in fast-paced environments.

Required Competencies

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.