Operations Specialist

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

• Do you enjoy organizing processes, managing multiple tasks, and ensuring things are done right the first time?
• Are you looking for an operational role where you can make a real impact by supporting customers, sales teams, and business success?
• Interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?

Practical Information

Location: Warsaw, Poland | Work Arrangement: Hybrid | Reports to: Operations Manager | Contract type: Full-time | Visa Requirements: Valid Visa for Poland | Language Requirements: Fluent /professional Polish , written and verbal ; communicative English

As our new Operations Specialis t, your primary purpose will be to support sales departments by processing customer orders for Microsoft licenses and licenses from other vendors. You will manage customer order and agreement processes, compliance verification, invoicing coordination, reporting, and related operational activities. You will act as an intermediary between Account Managers and the Regional Operations Center.

Key responsibilitie s

• Process customer onboarding, account setup, and credit limit requests in CRM and Microsoft systems
• Manage customer orders and agreements under MPSA and EA licensing programs
• Handle multi-vendor orders and related order administration activities
• Perform compliance checks to ensure adherence to Microsoft and internal requirements
• Coordinate invoicing, verify order processing accuracy, and manage corrections and returns
• Generate usage, agreement, and pricing reports to support business operations
• Maintain documentation and archive records in accordance with established procedures

What we need to see from you

• Basic knowledge of Microsoft licensing programs, including MPSA, EA, and CSP
• Familiarity with Microsoft compliance requirements and related processes
• Basic understanding of Microsoft product licensing principles
• Ability to organize and prioritize work based on documented procedures
• Ability to prioritize and manage multiple tasks effectively

What we offer

Our company benefits vary based on your location, but always include:

• Global company culture: We defined our 6 core values through our company culture ( https://www.softwareone.com/en/our-story/our-values )
• A mentor who supports your successful start and is at your side with advice and action
• President’s Club: Recognition awarded by leadership and your peers
• Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship
• Lifelong education: A variety of training and development opportunities
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future

Job Function

Sales Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com . Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

• Do you enjoy organizing processes, managing multiple tasks, and ensuring things are done right the first time?
• Are you looking for an operational role where you can make a real impact by supporting customers, sales teams, and business success?
• Interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?

Practical Information

Location: Warsaw, Poland | Work Arrangement: Hybrid | Reports to: Operations Manager | Contract type: Full-time | Visa Requirements: Valid Visa for Poland | Language Requirements: Fluent /professional Polish , written and verbal ; communicative English

As our new Operations Specialis t, your primary purpose will be to support sales departments by processing customer orders for Microsoft licenses and licenses from other vendors. You will manage customer order and agreement processes, compliance verification, invoicing coordination, reporting, and related operational activities. You will act as an intermediary between Account Managers and the Regional Operations Center.

Key responsibilitie s

• Process customer onboarding, account setup, and credit limit requests in CRM and Microsoft systems
• Manage customer orders and agreements under MPSA and EA licensing programs
• Handle multi-vendor orders and related order administration activities
• Perform compliance checks to ensure adherence to Microsoft and internal requirements
• Coordinate invoicing, verify order processing accuracy, and manage corrections and returns
• Generate usage, agreement, and pricing reports to support business operations
• Maintain documentation and archive records in accordance with established procedures
• Basic knowledge of Microsoft licensing programs, including MPSA, EA, and CSP
• Familiarity with Microsoft compliance requirements and related processes
• Basic understanding of Microsoft product licensing principles
• Ability to organize and prioritize work based on documented procedures
• Ability to prioritize and manage multiple tasks effectively

What we offer

Our company benefits vary based on your location, but always include:

• Global company culture: We defined our 6 core values through our company culture ( https://www.softwareone.com/en/our-story/our-values )
• A mentor who supports your successful start and is at your side with advice and action
• President's Club: Recognition awarded by leadership and your peers
• Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship
• Lifelong education: A variety of training and development opportunities
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future