Patient Access & Supp Svcs Mgr

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Access & Support Services Manager, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will

Leadership & Operations

• Provides leadership, coaching, and oversight for the Scheduling, Insurance Verification, and Medical Records teams.
• Establishes departmental goals, productivity standards, quality metrics, and service level expectations.
• Oversees staffing levels, scheduling, workload distribution, and cross-training across departments.
• Creates a collaborative environment focused on accountability, employee engagement, and continuous improvement.

Scheduling Operations

• Oversees patient scheduling operations to optimize imaging exam capacity, improve access to care, and deliver an exceptional patient experience.
• Monitors scheduling accuracy, appointment utilization, abandoned calls, scheduling turnaround times, and service levels.
• Implements workflow improvements to improve patient access and reduce scheduling delays.

Insurance Verification

• Oversees all insurance verification, authorization, and payer-related workflows.
• Ensures timely completion of authorizations and insurance verification to minimize denials and delays in patient care.
• Works collaboratively with Revenue Cycle to resolve payer issues and improve reimbursement performance.
• Monitors authorization turnaround times and productivity metrics.
• Performs insurance verification and authorization functions as needed during staffing shortages or high-volume periods.

Medical Records

• Oversees release of information and medical records operations.
• Ensures compliance with HIPAA, state privacy laws, and organizational policies regarding patient records.
• Monitors turnaround times for record requests.
• Oversees document management, scanning, indexing, record retention, and record quality.
• Partners with Compliance to ensure privacy standards are consistently maintained.

Performance Management

• Develops departmental KPIs and dashboards.
• Reviews productivity, quality, patient satisfaction, turnaround times, and operational trends.
• Conducts routine audits and identifies opportunities for improvement.
• Provides leadership, coaching, mentoring, and ongoing performance feedback to team members to foster employee engagement, accountability, and professional growth.
• Conducts performance evaluations, addresses performance and behavioral concerns through coaching and corrective action, develops and monitors performance, while recognizing employee achievements, and supports career development

Talent Management and Workforce Development

• Leads recruitment, selection, onboarding, and retention efforts to build and maintain a highly qualified, engaged, and patient-focused workforce.
• Develops and implements standardized onboarding, training, competency validation, and cross-training programs to ensure operational consistency, regulatory compliance, and high-quality patient service across Scheduling, Insurance Verification, and Medical Records.
• Identifies individual and departmental training needs and coordinates ongoing educational and professional development opportunities to enhance employee knowledge, performance, and career growth.
• Promotes workforce flexibility through cross-training and knowledge-sharing initiatives that improve service continuity, operational efficiency, and departmental collaboration.

Operational Management

• Identifies operational efficiencies and process improvements.
• Participates in departmental projects and organizational initiatives.
• Collaborates with Information Technology regarding system enhancements.

You Are

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service

To Ensure Success In This Role, You Must Have

Education

• Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, or a related field preferred.

Experience

• Five years of progressive healthcare operations experience in patient access, scheduling, insurance verification, medical records, revenue cycle, or related functions.
• Minimum of three years of leadership experience managing multiple teams or departments.
• Experience developing performance metrics and leading operational improvement initiatives.

We Offer

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match

Free services at any of our imaging centers for you and your immediate family.

Pay Range : $70,000.00-$75,000.00 Per Year

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Access & Support Services Manager, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will

Leadership & Operations

• Provides leadership, coaching, and oversight for the Scheduling, Insurance Verification, and Medical Records teams.
• Establishes departmental goals, productivity standards, quality metrics, and service level expectations.
• Oversees staffing levels, scheduling, workload distribution, and cross-training across departments.
• Creates a collaborative environment focused on accountability, employee engagement, and continuous improvement.

Scheduling Operations

• Oversees patient scheduling operations to optimize imaging exam capacity, improve access to care, and deliver an exceptional patient experience.
• Monitors scheduling accuracy, appointment utilization, abandoned calls, scheduling turnaround times, and service levels.
• Implements workflow improvements to improve patient access and reduce scheduling delays.

Insurance Verification

• Oversees all insurance verification, authorization, and payer-related workflows.
• Ensures timely completion of authorizations and insurance verification to minimize denials and delays in patient care.
• Works collaboratively with Revenue Cycle to resolve payer issues and improve reimbursement performance.
• Monitors authorization turnaround times and productivity metrics.
• Performs insurance verification and authorization functions as needed during staffing shortages or high-volume periods.

Medical Records

• Oversees release of information and medical records operations.
• Ensures compliance with HIPAA, state privacy laws, and organizational policies regarding patient records.
• Monitors turnaround times for record requests.
• Oversees document management, scanning, indexing, record retention, and record quality.
• Partners with Compliance to ensure privacy standards are consistently maintained.

Performance Management

• Develops departmental KPIs and dashboards.
• Reviews productivity, quality, patient satisfaction, turnaround times, and operational trends.
• Conducts routine audits and identifies opportunities for improvement.
• Provides leadership, coaching, mentoring, and ongoing performance feedback to team members to foster employee engagement, accountability, and professional growth.
• Conducts performance evaluations, addresses performance and behavioral concerns through coaching and corrective action, develops and monitors performance, while recognizing employee achievements, and supports career development

Talent Management and Workforce Development

• Leads recruitment, selection, onboarding, and retention efforts to build and maintain a highly qualified, engaged, and patient-focused workforce.
• Develops and implements standardized onboarding, training, competency validation, and cross-training programs to ensure operational consistency, regulatory compliance, and high-quality patient service across Scheduling, Insurance Verification, and Medical Records.
• Identifies individual and departmental training needs and coordinates ongoing educational and professional development opportunities to enhance employee knowledge, performance, and career growth.
• Promotes workforce flexibility through cross-training and knowledge-sharing initiatives that improve service continuity, operational efficiency, and departmental collaboration.

Operational Management

• Identifies operational efficiencies and process improvements.
• Participates in departmental projects and organizational initiatives.
• Collaborates with Information Technology regarding system enhancements.

You Are

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service

To Ensure Success In This Role, You Must Have

Education

• Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, or a related field preferred.

Experience

• Five years of progressive healthcare operations experience in patient access, scheduling, insurance verification, medical records, revenue cycle, or related functions.
• Minimum of three years of leadership experience managing multiple teams or departments.
• Experience developing performance metrics and leading operational improvement initiatives.

We Offer

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match

Free services at any of our imaging centers for you and your immediate family.

Pay Range : $70,000.00-$75,000.00 Per Year