Financial Counselor at Lake Mary Hospital

Position Summary Department: LMH ED Registration Status: Variable Full-time (3 x 12-hour shifts a week) Schedule: Days / 7:00 AM - 7:00 PM Some Weekend Expectations Title: Financial Counselor l Orlando Health Lake Mary Hospital Orlando Health Lake Mary Hospital represents Orlando Health’s continued commitment to the Seminole County community, which we have proudly served for 40 years. As a comprehensive acute care facility, the hospital offers a full scope of medical and surgical services, including cardiovascular, general surgery, orthopedics, and women’s services with labor and delivery, alongside a future NICU. Opening with 124 beds, the 455,000 square foot hospital will be able to expand to up to 240 beds. State-of-the-art facilities include operating rooms, catheterization labs, interventional radiology, a vascular lab, an ICU and a full-service emergency department. For labor and delivery, the hospital features six private suites thoughtfully designed to make you feel at home while providing exceptional medical care. Each suite includes a hydrotherapy tub for laboring, shower, recliner, adjustable bed with a squat bar, wireless and waterproof heart rate monitors for mom and baby, a smart board that integrates patient and nurse information from Epic, WiFi, and televisions. These modern amenities ensure a comfortable and supportive environment for every patient. Labor and delivery services, and a future neonatal intensive care unit 6 state-of-the-art operating rooms 3 catheterization labs with a dedicated interventional radiology and vascular lab Comprehensive cardiovascular care 16 ICU Beds Observation unit Outpatient Scripts Pharmacy Top Reasons to Choose Orlando Health – Lake Mary Hospital: BEST Place to Work, 5 years in a row! As a new hospital, Orlando Health Lake Mary offers unique opportunities for career advancement, leadership roles, and professional development. Benefits Package that begins on day one (Full-Time & Part-Time only). Flexible Schedules Tuition Reimbursement up to $5,000 a year. Position Summary: The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully explained and is as comfortable as possible. Responsibilities Essential Functions • Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals. • Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times. • Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information • Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary. • Explains necessary forms and obtains signatures from patient/guarantor. • Contacts appropriate payers, verifying benefits and obtaining necessary authorizations. • Explains insurance benefits and collects co-pays, deductibles and self-pay portions due. • Collects for related professional care when appropriate. • Documents authorization and benefit information in registration system. • Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives. • Demonstrates a basic knowledge of third party reimbursement requirements and regulations. • Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources. • Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due. • Follows Patient Financial Services policies related to cash handling. • Performs basic individual cashiering functions. • Collects and inventories patient valuables following policy guidelines. • Maintains basic understanding of the medical necessity screening process and appropriate systems. • Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as ecessary. • Maintains departmental logs for statistical reporting. • Consistently meets Quality Assurance standards set by Patient Access and the department. • Meets departmental goals regarding collections, productivity and customer service. • Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs. • Meets federal, state and hospital requirements related to compliance issues. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Qualifications Education/Training • High School or equivalent. • Must complete Patient Financial Services Orientation program and annual educational requirements. Licensure/Certification None. Experience • Two (2) years’ experience in a financial, business office, or customer service environment required. • Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint). • Typing proficiency. • One (1) year PC/Windows experience. Essential Functions • Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals. • Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times. • Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information • Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary. • Explains necessary forms and obtains signatures from patient/guarantor. • Contacts appropriate payers, verifying benefits and obtaining necessary authorizations. • Explains insurance benefits and collects co-pays, deductibles and self-pay portions due. • Collects for related professional care when appropriate. • Documents authorization and benefit information in registration system. • Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives. • Demonstrates a basic knowledge of third party reimbursement requirements and regulations. • Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources. • Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due. • Follows Patient Financial Services policies related to cash handling. • Performs basic individual cashiering functions. • Collects and inventories patient valuables following policy guidelines. • Maintains basic understanding of the medical necessity screening process and appropriate systems. • Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as ecessary. • Maintains departmental logs for statistical reporting. • Consistently meets Quality Assurance standards set by Patient Access and the department. • Meets departmental goals regarding collections, productivity and customer service. • Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs. • Meets federal, state and hospital requirements related to compliance issues. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Education/Training • High School or equivalent. • Must complete Patient Financial Services Orientation program and annual educational requirements. Licensure/Certification None. Experience • Two (2) years’ experience in a financial, business office, or customer service environment required. • Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint). • Typing proficiency. • One (1) year PC/Windows experience.