E-Commerce Manager

Brief Summary: The Ecommerce Manager is responsible for managing the growth, performance, and day-to-day execution of Bedrosians online store to drive traffic, engagement, and revenue. This role supports front-end site management and optimization of the customer journey across product pages, landing pages, blog content, and navigation. The ideal candidate will be execution-focused and capable of managing strategies related to CRO, SEO, merchandising, and site health-ensuring the eCommerce experience supports Bedrosians broader marketing and business goals.

This is a cross-functional role that collaborates with marketing, product management, creative, and showroom teams to deliver consistent omnichannel customer experience.

Essential Functions

• Manage daily operations of the eCommerce website including homepage updates, landing pages, PDPs, and blog content, ensuring brand consistency and a seamless UX/UI experience
• Manage and execute strategies to improve conversion rate (CRO), average order value (AOV), and customer lifetime value (CLV)
• Manage on-site SEO execution, including keyword research, content optimization, internal linking, and technical SEO improvements
• Collaborate with creative and content teams to ensure all assets support marketing campaigns, seasonal themes, and new product launches
• Monitor and analyze web analytics (e.g., GA4, Hotjar, SEMrush) to track KPIs, identify friction points, and implement data-driven optimizations
• Work with development teams to troubleshoot bugs, enhance site speed, and ensure mobile-first performance
• Collaborate with product and inventory teams to ensure product assortment, pricing, and descriptions are accurate and optimized for discoverability
• Test and implement site features including filters, collections, badges, banners, and promotional logic to improve the shopping journey
• Ensure website aligns with brand messaging, customer segmentation strategies, and broader digital marketing objectives
• Stay current with eCommerce best practices, competitor benchmarks, and emerging technologies to inform recommendations
• All other duties as assigned

Secondary Functions

N/A

Knowledge, Skills and Experience

• Bachelor's degree in Marketing, Business, eCommerce, or related field
• 4-5 years of professional experience in eCommerce management, preferably within a consumer goods, home improvement, or design-driven brand
• Strong expertise in SEO, CRO, UX, and eCommerce platforms (e.g., Hybris, Shopify)
• Familiarity with web analytics tools such as Google Analytics (GA4), SEMrush, Ahrefs, and Hotjar
• Proven ability to interpret data, uncover trends, and deliver actionable insights that improve performance
• Basic HTML/CSS knowledge preferred to support cross-functional troubleshooting
• Detail-oriented with strong project management skills and ability to meet deadlines in a fast-paced environment
• Strong written and verbal communication skills and ability to collaborate across departments
• A passion for design, interior spaces, and enhancing the customer experience

Preferred

• Experience in merchandising or managing large product catalogs
• Familiarity with blog strategy and content optimization for SEO
• Understanding of B2C/B2B eCommerce functionality and customer segmentation
• Experience supporting showroom or omnichannel retail initiatives through digital platforms