Barista - Illy Café

Barista - Illy Café at Park Plaza Victoria

Be part of our vibrant Food & Beverage team as a Barista at Illy Café in Park Plaza Victoria. As a Barista, you'll play an important role in creating outstanding guest experiences every day. Whether you're preparing the perfect flat white, recommending a delicious treat, or sharing local knowledge with a guest, you'll help bring our hospitality to life while developing your skills in a dynamic and rewarding environment.

Benefits of working as a Bartender

• Birthday bonus of €250 (gross, paid in the month of your birthday)
• Competitive salary
• Tasty meal during shift
• Industry pension plan
• 25 days holiday
• 1 extra day off for your wellbeing
• Exciting job opportunities within PPHE Hotel Group across Europe
• Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Travel compensation (max €250 net pm based on full-time employment)
• Recommend a friend scheme (earn up to €750 for each friend who joins us)
• 8% holiday allowance (paid yearly in May)
• Flexible working policy (if applicable)
• Annual company parties and outings
• Exclusive discounts in the employee benefit store (www.personeelsvoordeelwinkel.nl)
• Discount on the collective health insurance from VGZ
• Departmental incentive schemes
• Great (online) Learning & Development opportunities to grow your career
• An advanced onboarding program
• Access to the hotel gym during low peak hours and more…

What we're looking for

• Previous experience as a Barista, Food & Beverage Assistant, or in a customer-facing hospitality role
• Passion for coffee and a good understanding of coffee preparation and hot beverage techniques
• Exceptional customer service skills and a genuine desire to create memorable guest experiences
• Strong communication and interpersonal skills
• Confidence in upselling and making personalised recommendations
• Ability to work effectively in a fast-paced environment
• Excellent attention to detail and presentation standards
• A proactive, positive, and solution-focused attitude
• Flexibility to work a variety of shifts, including weekends and holidays when required
• Knowledge of food hygiene and health & safety practices

What you'll be doing as a Barista

• Welcome guests and deliver a warm, friendly, and personalised experience
• Prepare and serve high-quality coffees, hot beverages, food, and snacks in line with company standards
• Take orders, process payments, and ensure service is delivered efficiently and accurately
• Proactively upsell beverages, food items, and loyalty programmes to enhance the guest experience
• Support daily coffee shop operations, including opening and closing procedures, stock control, and maintaining cleanliness standards
• Develop strong product knowledge of menus, drinks, promotions, and service techniques
• Handle guest requests professionally and work with other departments to ensure guest satisfaction
• Share information about hotel facilities, local attractions, and services to create memorable guest experiences
• Demonstrate flexibility, attention to detail, and a proactive approach to service excellence
• Follow all health & safety, food hygiene, and company policies while contributing positively to the wider hotel team

What are you waiting for?

Park Plaza. Be part of it.