Retail Coordinator, The American Club

Retail Coordinator, The American Club

Work Mode: Onsite

Location: Kohler, WI

Opportunity

Contribute to the profitability of the Kohler Retail Shops in such a way as to reflect the high standards of the store, the Hospitality and Real Estate Division, and Kohler Co. as a whole. Demonstrate an understanding of and adherence to the Hospitality and Real Estate’s Mission and Values in order to maintain the status of this elevated property. Contribute to the overall enjoyment of the guests’ shopping experience. Follow policies and procedures as established for the Kohler Retail Shops. Assist the Kohler Retail team in whatever way possible to improve overall effectiveness and efficiency throughout the Shops. Ability to work weekends, holidays and in other Kohler Retail Shops (if needed) is required.

Specific Responsibilities

SUPPORT LEAD/FOH OPERATIONS

• Assist in training, supervising and supporting a team of retail sales associates.
• Drive and motivate the team to meet sales objectives.
• Work the sales floor and operate POS system daily. Interact with guests on a regular basis.
• Assist with covering any shifts as needed due to associate no-shows or lack of coverage.
• Lead in the restocking of merchandise and cleanliness of outlet.
• Work closely with buyers and retail leaders on product selection and product display.
• Prioritize tasks as requested by management.

FINANCIAL

• Partner with leadership to support profitability and sales objectives: a. Collaborate on managing and controlling operating expenses. b. Assist in achieving operating income projections. c. Help maintain planned cost of sales.
• Monitor inventory levels and place re-orders as needed in coordination with the Supervisor – Kohler Retail.
• Process month-end Dataworks write-offs (promos, damages, etc.).
• Work with Accounting to ensure all transactions are processed properly.
• Maintain store procedures book and update SOP’s as needed.
• Display new merchandise and rearrange sales floor as directed by the Supervisor – Kohler Retail.
• Work with Supervisor – Kohler Retail to create monthly in-store and event promotions.
• Utilize Dataworks to analyze and provide monthly sales re-caps.

SALES LEAD

Responsible for leading and modeling the Hospitality by D.E.S.I.G.N. service expectations for Kohler, Wisconsin. Work with other Shops and departments to create luxury guest experiences and facilitate smooth functioning of the Kohler Retail Shops.

• Sales: greet guests, determine needs, work with customers, share product knowledge, upsell as appropriate, take customer special orders, answer phone etc.
• Be knowledgeable about and able to promote the Destination Kohler Resort and the Village of Kohler: van service, directions, restaurants and menus, hours of operation etc.
• Cashiering: opening and closing of register, ringing sales (cash, credit card, gift certificate, room charges etc.), processing coupons, discounts, markdowns, end-of-day reports and gift boxing.
• Knowledgeable in basics of the ResortSuite point of sale software system, familiar with Dataworks inventory reports, participate in and prepare for annual inventory.
• Capable of selling and completing Gift Card transactions.

Skills/Requirements

• A minimum of 3 years’ previous retail experience required
• Supervisory skills preferred
• Strong, efficient selling skills
• Creativity and “a good eye” required-Merchandising Experience preferred
• Basic computer skills required
• Enjoy working with all types of people
• Appearance and language skills must reflect image of the Kohler Retail Shops and comply with
• High energy

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $18.30 - $27.50. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com .

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .