Patient Compliance Coordinator

About Us

Born in 1993, Excelsia Injury Care's mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide.

At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need-with the compassion they deserve.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Job Summary

The Patient Compliance Coordinator monitors patient compliance across the Greater Baltimore market through audits, email communications, and spreadsheets. S/he is responsible for communicating non-compliance concerns with the patients directly who have missed a medical, imaging, and/or procedure appointment. In addition, the Patient Compliance Coordinator will also communicate with the referral sources, especially attorneys, while also assisting the Scheduling/Intake Manager & Team with miscellaneous tasks as needed.

Job Responsibilities

• Follow HIPAA regulations
• Answer phone calls courteously, collect and document detailed information, and route phone calls appropriately based on office protocols
• Audit weekly appointments to ensure conversion
• Review employees' submissions to the Non-Compliance Spreadsheet and collaborate with Leadership if/when protocol is not being followed
• Correspond with patients, patient reps, and attorneys regarding non-compliance, i.e.: no-shows to initial appointment, diagnostic appointments, etc.
• Schedule follow up appointments appropriately and accurately, including MRI appointments
• Efficiently provide basic office administrative support tasks such as emails, updating spreadsheets, e-faxing, etc.
• Communicate efficiently via phone and email
• Work as part of a team and also work independently

Minimum Requirements

• High school diploma or GED equivalent
• Knowledge of workers' compensation, motor vehicle accidents, and personal injury cases preferred, but not required
• Knowledge of computer applications, including Windows, Google Suite, and Microsoft Office
• Understanding of different insurance eligibilities

Additional Skills/Competencies

• Excellent verbal and written communication skills
• Phone and computer proficiency
• Communication skills
• Multi-tasking skills
• Strong problem solving and organizational skills
• Attention to detail
• Typing - 50+ WPM
• Bilingual (Spanish/English) preferred, but not required

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.