Consumer Benefits Coordinator

The Consumer Benefits Coordinator is responsible for ensuring that each individual’s benefits and financial resources—including Social Security, Medicaid, Medicare, service authorizations, insurance, bank accounts, and other applicable supports—are current and accurately maintained. This role also involves tracking these resources to ensure accountability for services delivered as outlined in the individual's Individual Service Plan (ISP).  

Key Responsibilities:  

• Assist with accounting projects, administrative tasks, and financial research.  
• Support audits by organizing and providing accurate financial documentation.  
• Act as a liaison with outside service and funding agencies 
• Communicate with vendors as needed for problem resolution on billing and related services. 
• Ensure that Social Security, Medicaid and Medicare benefits of persons served remain current.  
• Complete monthly billing for services provided. 
• Ensure that the assets of persons served are accurately and completely maintained. 
• Maintain and track Social Security, Medicaid, and Medicare benefits for individuals served.  
• Assist with billing issue resolution, denials, and collections related to room, board, and subsidies.  
• Oversee management of individual assets and My Money accounts; monitor financial thresholds.  
• Process and track consumer payments, deposits, and financial documentation.  
• Maintain organized and up-to-date financial and benefits files.  
• Communicate effectively and professionally with supervisors, team members, and stakeholders.  
• Uphold standards for confidentiality, integrity, and fraud prevention.  
• Promote teamwork and a positive work environment.  
• Manage time effectively and complete all assignments accurately and promptly.  
• Perform additional duties as assigned to support the organization.  

What makes you a great fit:   

• High school diploma or equivalent  
• Must have two or more years experience relevant to the position.  
• Must be responsible, dependable, and capable of performing job duties independently with minimal supervision.  
• Experience applying for and maintaining social security and Medicaid benefits 
• Must possess sound decision-making and communication skills; be responsible, professional, and flexible.  
• Exceptional written and verbal communication skills, strong proficiency in Microsoft Office applications (including Word, Excel)  
• Excellent organizational abilities and a commitment to consistent follow-through on tasks and responsibilities.  
• Good communication is key in this role. You’ll rely on your reading, writing, and communication skills to document care, follow support plans, and collaborate with both internal and external team members.     

We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law. 

07/07