Team Lead, Commercial Operations

Position Summary

Working with the Vice President and Managers, the Team Lead, Commercial Operations will support and guide the Commercial Lines team through training and best practices.

The Team Lead will assist in the implementation of process workflows and ensure that staff are up to date with current procedures and processes.

Key Activities

Team Development

• Provide support and training for new hires and existing employees
• Collaborate with Team Leads in REP to cross-train and provide support as needed for off-program business
• Coach and mentor new and experienced staff members
• Share and reinforce service level guidelines and process workflows
• Work with Learning and Development leaders to structure and facilitate quarterly business skills training

Operational

• Collaborate effectively with Commercial Managers and Producers to ensure excellence in client service
• Act as the day-to-day “go-to” person for employee inquiries on technical, processing and/or training questions
• Assist with problem solving in the absence of a manager
• Foster positive team and client relationships
• Support team members through corporate initiatives and change management
• Review processing for accuracy and regularly audit account
• Participate in project implementation
• Maintain strong technical understanding of insurance coverages and products
• Work with the Business Technology team to ensure that the current workflows and procedures are consistent with the rest of the organization
• Lead and facilitate the monthly team bulletin meetings
• Reconcile accounting transactions and activities

Qualifications

• Minimum two years industry experience, Commercial would be an asset
• General Agent Level 2 license
• Intermediate level of computer knowledge
• Excellent communication skills (written and verbal)

KNOWLEDGE, SKILLS & ABILITIES

• Strong accountability and self-starter
• Excellent communication skills (written and verbal)
• Ability to organize workload and competing priorities
• Thrives in a fast-paced environment
• Systems and applications proficiency

Where This Can Take You

We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

What We Offer

Competitive compensation: Base salary + Industry leading commission structure

Company matching RRSP contributions

Tuition financing and career-related training and development

Customizable flexible benefits options for you and your family

Mental and physical wellness initiatives

A positive, collaborative and team-oriented environment

Ongoing personal and career development

The expected salary range for this position is $68,000 to $75,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

We want you to be INNOVATIVE and open to sharing your ideas

You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.

You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER

You work with a high degree of INTEGRITY and ACCOUNTABILITY

If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us or apply now. To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page !

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

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