Service HQ and Junior Legal Assistant

About us
Gilbert + Tobin is built on enduring values of excellence, trust, respect, integrity and good corporate citizenship. We are a leading firm with over 500 lawyers, trusted by our clients to navigate today’s increasingly complex world.

We are purpose-built for our clients’ most complex work - across transactions, disputes and regulation. Our partners are leaders in their fields, delivering the highest quality of legal advice and providing an exceptional edge for our clients. They also provide our lawyers the opportunity to work with and learn from them. We are innovators in the use of technology, redefining value and service in the legal industry.

Our open, merit-based culture attracts and inspires the best legal talent. Founded in 1988, G+T’s journey has been one of relentless ambition and rapid progress, achieving extraordinary success in just over three decades.

We remain as determined as ever to be the best it’s possible to be.

About the role

You will respond to requests for assistance from staff nationally, received by phone, walk-ups and e-mail. Your responsibilities include:

• Logging all service requests in the ticketing system to manage workload effectively.

• Completing administrative tasks such as printing, expense reports, billing, time entry, contact management, event and meeting assistance, room bookings and organising couriers.

• Completing simple document tasks including minor amendments and document management.

• Working closely with support teams including Facilities, Document Specialists, Records Management and the print room to progress requests.

• Providing back-up support to practice groups, including phone cover.

Concierge

You will support staff with a range of concierge services, including:

• Booking and managing travel arrangements such as flights, accommodation and transport.

• Organising gifts including baby packages, wine, gift cards and flowers.

• Coordinating access to services including dry cleaning, shoe repairs and movie tickets.

• Completing ad hoc concierge tasks such as delivering documents or collecting items from external locations.

Legal secretary fill-in

You will provide back-up legal secretary support when needed, either on-site or remotely from Service HQ. This may be pre-planned (such as annual leave coverage) or ad hoc (such as unexpected absences). Work may include:

• Diary and e-mail management.

• Advanced billing enquiries and preparing financial reports.

• Maintaining client contact information.

• Coordinating file and matter management.

• Completing transcriptions.

About you

You bring a proactive, service-focused approach and enjoy working collaboratively to support others. You will have:

• Strong organisational skills and the ability to manage competing priorities.

• Confident communication skills and a commitment to delivering a positive experience for G+T staff.

• A willingness to take on varied work across administration, concierge and secretary support.

• A team mindset and openness to contributing to continuous improvement.

• High attention to detail and a focus on quality in everything you do.

What we offer

• A supportive and flexible work environment.
• Top of market remuneration and a range of benefits including 26 weeks paid parental leave, additional annual leave, subsidised café and gym membership, end of trip facilities, exclusive retail discounts, social events and much more, which you can view here: https://www.gtlaw.com.au/careers/benefits
• Beautiful sunlit open-plan offices with panoramic views of the city and easy access to public transport, restaurants, cafes and exercise facilities.

Please submit your interest via our career’s website with a resume.
  
We are committed to providing and maintaining a diverse and inclusive environment and a culture where everyone feels valued and empowered to contribute.