Tamayyaz - Swiss Service Agent "Saudi Only"

Reporting to Assistant Swiss Service Manager, responsibilities and essential job functions include but are not limited to the following: 

• Provide and dispatch immediate actions to all guest concerns.
• Ensure follow-up of action is completed with-in the quoted time.
• Work with related departments to ensure efficiency in meeting guests needs.
• Promotes hotel services and amenities to encourage an exceptional resort experience.
• Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience.
• Able to contribute to a team environment by assisting co-workers in all departments related to the call center.  And ensuring the attention to detail is recorded with each guest’s issue.
• Handling all wakeup call requests 24/7
• Handling the main hotel Fax 24/7
• Handling emergency call’s and calling the hotel doctor  when needed 24/7
• Bachelor's degree in business administration   
• Previous experience as a Telephone Operator an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times
•  Prior experience working with Opera or a related system
•  Fluency in English