PATIENT RELATIONS CONSULTANT, FH - PATIENT RELATIONS

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.

This job is HYBRID.

FTE: 1.000000

Standard Hours: 40.00

Shift: Shift 1

Job Summary

Under the direction of the Director of Patient Relations and with the guidance of the Senior Patient Relations Consultants, the Patient Relations Consultant is responsible for moving complaints and grievances through the CMS structured processes. The Patient Relations Consultant recognizes financial, medical, and legal risks and provides guidance to the multidisciplinary team to investigate and resolve patients' complaints and grievances after patients discharge or visit. Serves as a contact source for patients, families, and significant others when specific concerns or complaints arise. Interacts and collaborates with internal and external clinical and non-clinical departments/organizations to advocate for patients' rights and services. Patient Relations Consultants should be confident in their communication skills and gradually become experts in conflict resolution to assist and/or resolve real-time and post incident investigations to ensure transparent and productive communication between the patient/family member and service team where concern originated.

EXPERIENCE DESCRIPTION

A minimum of 2 years of hospital/clinic experience is required. A minimum of 5 years of hospital/clinic experience is preferred.

EDUCATION DESCRIPTION

Bachelor’s Degree is required.

TRAINING DESCRIPTION

Ability to prioritize concentration, and pay close attention to details. Knowledge and experience with a wide variety of computer programs including Word, PowerPoint, Excel and Outlook.

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.