Global Strategy & Operations Associate

Who we are

CloudKitchens helps restaurateurs worldwide succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

What you'll do

• Design and execute strategic projects that directly unlock sales productivity across four regions globally (North America, Europe, Asia, and Latam), working shoulder-to-shoulder with Regional General Managers and Sales Leaders to define the problem, build the solution, and deliver measurable operational and financial impact.
• Own Performance Management for every project coming from the Strategy & Operations team: set targets before launch, track adoption and results after, identify where things are falling short, and drive corrections with the teams responsible -- Sales Ops, Inbound, Outbound -- iterating from both a technical and practical standpoint until the numbers move.
• Operate at the critical junction between strategy and results: our team exists because great ideas, technical developments, and great products and tools die without someone owning the last mile. You'll make sure they don't.
• Communicate across every level and format: present to 3-5 regional leaders in a working session, run a 100+ person enablement rollout the next day, write the memo that gets leadership to act. The audience changes constantly -- you adapt and move like a fish in the water across all of them.
• Scale what works: take proven frameworks from North America and roll them out globally, adapting for regional context without letting each market start from scratch. Just as importantly, identify what's working in other regions that could be scaled back to North America.
• Build whatever the project needs to succeed: presentations, playbooks, dashboards, trainings, SOPs, tools, etc. When the unlock is a piece of tooling or automation, you build it. When it's a deck that rewires how a team thinks, you build that too.
• Drive urgency relentlessly: we sit at the end of the funnel where business results are made or missed, and every week of slow adoption costs real revenue. You push stakeholders to move fast and hold them accountable.
• Pursue excellence in everything you produce -- every analysis, every deck, every dashboard, every training -- with the energy and attitude to sustain high speed, high pressure, and high autonomy over time.

What we're looking for

• You've spent time in strategy, consulting, or tech operations building a strong analytical and technical foundation -- queries, dashboards, tools -- and now you're ready for the next step: owning strategic projects end-to-end and using those technical skills as a means to drive business results.
• Google Slides, Google Sheets, and SQL are must-haves.
• Nice to have (NOT MANDATORY): Python, Salesforce, and Looker Studio for advanced analytics or automation.
• Fluency in English is required.
• High agency and speed: you move fast on ambiguous problems, structure them quickly, and drive toward action without needing someone to clear the path or push you forward. You're self-motivated and don't wait for direction to start moving.
• Strong stakeholder management with senior leaders -- you've influenced GMs, VPs, or partners and held them accountable to timelines and decisions.
• Comfortable presenting to a small leadership group and a large, mixed-seniority audience in the same week, adjusting depth and tone for each.
• You care about the craft: whether it's an operational analysis, a training deck, or a process doc, you hold yourself to a high standard across all of it.
• Technical capability to build tools and automations when the project demands it, combined with strong project management skills to run multiple workstreams across regions and stakeholders simultaneously.

Why join us

• Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow, and achieve your goals, and you’ll work closely with other teams to ensure our customers’ success.

What else you need to know

This role is based in our Bogotá office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?

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