Resident Manager

Who We Are

Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 435 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust (“REIT”) owns more than 22,000 multi-family apartment units and student housing beds across 46 cities in Canada and the United States. Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States and participate in the profits derived from them.

Our Mission

Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies that meet our mission to Investors; and to embrace change, experimentation, innovation and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.

Our Values

Our core values can be summarized by the acronym RISE: Respect for our Investors, our Residents, Co-workers, Partners and Communities; Integrity in everything we do, demonstrating sincerity, honesty and the will to do it right; Simplicity free of pretension and hassle, full of value and common sense; and Excellence in offering all our Clients and Partners exceptional products and services quality, as well as providing our Employees with an excellent workplace.

Overview

Reporting to the Senior Property Manager, the Resident Manager is responsible for assisting with the professional management, administration and leasing for an apartment community in Edmonton.

The Resident Manager will assist the Senior Property Manager with the management of all related resources, contracts, tools and supplies to ensure Centurion Asset Management Inc. | Centurion Property Associates Inc. real property assets are effectively and efficiently managed to established standards and within established budgets.

Responsibilities

Relationship Development

Develop and foster positive relationships with internal and external stakeholders. Ensure proactive timely resolution of co-worker, resident, and contractor concerns.

Customer Service

Professionally and courteously handle all resident inquiries, feedback, complaints or concerns. Ensure a high level of resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community.

Ongoing Operations

Be responsible for ensuring all Centurion Property Associates’ policies and procedures are adhered to. Ensure the timely collection of rent; initiate follow-up where payments are not made and initiate and attend to legal and collection as required. Complete regular site inspections of properties including vacant apartments, building common areas to identify opportunities, and report any concerns or deficiencies promptly to the Senior Property Manager. Monitor service contract performance. Prepare renewal leases. Prepare and deliver resident notices and communications. Show and lease vacant rental units as required. Ensure compliance with all legislation, including but not limited to the Residential Tenancies Act, Labour Relations Act, Fire Code and Occupational Health and Safety Act. Complete other tasks as assigned.

Administration and Reporting

Complete required operating and financial reporting. Complete daily availability and traffic reporting as required. Maintain an orderly office area, including proper filing of all hard and soft copy documentation and correspondence.

Risk Management

Ensure ongoing compliance with current codes, technical safety standards and legislation. Assist with effective and prompt resolution of municipal and provincial work orders. In cooperation with insurance entities, assist with the completion of quarterly or annual risk assessments, incorporate into capital or operations planning and implement as required to mitigate risk.

Requirements

• A passion for excellence in customer service delivery;
• Minimum 3 years’ experience independently managing a multi-family, residential apartment building is required;
• Exceptional written and oral communication skills;
• Excellent organizational skills with a strong ability to multi-task;
• Strong interpersonal skills;
• Strong command of MS Office products: Word, Excel, PowerPoint;
• Detail-oriented; able to resolve problems using facts, sound reasoning and common sense;
• Forward thinking with an ability to develop creative strategic solutions to issues;
• Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner; and
• Experience with Yardi property management systems considered an asset.

Centurion is an inclusive and equal opportunity employer, committed to fostering a positive, supportive, and inclusive environment for all employees. In accordance with applicable human rights and accessibility legislation across all provinces, Centurion will provide accommodations to applicants with disabilities throughout the recruitment and selection process, upon request .