Customer Collaboration Manager FTC 18 Months

Team & Function

Play an active role in developing the standards, processes and culture of the team.

Live and breathe the RB philosophies and be active in driving forward the customer collaboration function but also the wider operations team.

Customer Collaboration

Lead the Customer Collaboration agenda with Red Bull’s key accounts, using the available data & platforms as a key foundation

Plan and chair monthly customer meeting (e.g., 30-60-90/JSP)

Analysing & improving forecast accuracy

Collaborative Forecasting, Planning and Replenishment with customers – aligning demand between Red Bull and the Customer (base, promotions, events)

Manage long term forecast and share knowledge and strategy with retailers to ensure this is reflected in the order management systems

On Shelf Availability

Ensure adoption of best-in-class data & analytics tools to drive action (e.g., IRI On-shelf availability programme) at retailers

Understand drivers of low on shelf availability and work with key stakeholders both internally and externally on solutions to fix the drivers

Track OSA post solution implementation and share results with key stakeholders, improvements to be logged and shared, drops or no impact solutions to be reworked with group

Continuous improvement of internal and external processes in order to maximise customer inbound service levels.

Promotions/Portfolio

Interact with Sales and Finance teams, supply planning and external retailer teams to contribute analysis for portfolio optimization & seasonality planning

Manage the forecast enrichment process at total volume and align volumes with Sales & demand planning.

Schedule and run planning sessions with retailer to align forecasts, forecast phasing and buy in patterns

Analyse key performance metrics throughout the event flagging any concerns or improvements to key stakeholders

Work with retailers to ensure smooth exit of event and return to business as usual

Analyse relationship between promotional activities, new products introductions and seasonal impact on product demand to achieve accurate forecast. Share findings and suggested changes with key stakeholders to maximise planning and performance for the next activity

Experience working within a Customer Collaboration function.

Proven supply chain experience within an FMCG environment.

Strong analytical skills, with the ability to transform data into actionable insights.

Customer-focused, service-oriented and highly detail-oriented.

Excellent problem-solving skills with a pragmatic approach to decision making.

Experience in statistical forecasting and demand planning.

Ability to influence stakeholders and drive continuous improvement initiatives.

Strong communication and relationship-building skills across internal and external stakeholder groups.