Retail Assistant Manager

Job Title: Retail Assistant Manager

Location: 13500 Plantation Road, Fort Myers, FL 33966

Employment Type: Full-Time / Salary

Goodwill Southwest Florida is seeking an Retail Assistant Manager to support daily retail operations and help drive strong store performanc e . Working under the guidance of the Store Manager , this role plays a key part in achieving sales , expense , and profit goals while ensuring excellent customer service , consistent merchandising standards , and effective staff training . The ideal candidate brings retail leadership experience, sound business judgment, and the flexibility to work varied schedules while supporting Goodwill's mission of creating opportunities and strengthening the community.

Key Responsibilities

• S upport the Store Manager in achieving revenue, expense, and profit objectives in alignment with the store budget.
• Supervise , train , and coach team members in production, merchandising, checkout, customer service, and mission integration .
• Ensure compliance with all company policies , procedures, merchandise standards, and customer service expectations .
• Assist with daily store operations, including use of point ‑ of ‑ sale systems , donation systems , and office equipment .
• Lead by example in delivering excellent customer service while maintaining a positive, productive work environment .
• Maintain flexibility to work long hours , evenings , weekends , and holidays as required by store operations .

Qualifications

• High school diploma or equivalent required ; college degree preferred.
• Minimum of two (2) years of retail sales experience required .
• Minimum of one (1) year of management or supervisory experience required .
• Ability to learn and correctly use point ‑ of ‑ sale systems, donation systems, and office computer, telephone, and related equipment .
• Strong interpersonal, leadership, and customer service skills with the ability to exercise good judgment in stressful situations .
• Ability to follow oral and written instructions and perform basic business ‑ related math .
• Physical ability to stand for extended periods and bend, stoop, reach, twist, push, pull, and lift up to 40 pounds .
• Willingness and ability to work indoors and occasionally outdoors in varying weather conditions .

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement