Customer Experience Team Member

Location: Orchard Park and East Aurora

Training In: Hamburg, Orchard Park, East Aurora

Compensation: $16.50–$17.50 , depending on experience and availability.

We are looking for a reliable and service-oriented person to join our front counter team. This position is ideal for someone who enjoys interacting with customers, staying organized, and paying close attention to detail.

As a Customer Experience Team Member, you will assist customers with clothing and household item drop-off and pickup, carefully inspect customer belongings, and enter accurate item information into our computer system.

Because accuracy is very important, candidates may complete a brief skills exercise involving garment recognition and color identification during the hiring process.

New hires participate in approximately 120 hours of paid hands-on training . Training may take place at multiple company locations, including Hamburg, Orchard Park, and East Aurora.

Your Day Will Include

• Greeting customers in a friendly and professional manner
• Assisting with questions, service requests, and order pickup/drop-off
• Examining garments and household items carefully
• Recording accurate descriptions and service instructions in a database system
• Tagging and organizing orders correctly
• Helping maintain a clean, orderly, and professional environment
• Assisting with opening and closing duties as scheduled

Successful Team Members Are

• dependable and punctual,
• attentive to detail,
• comfortable following structured procedures,
• quick learners with technology,
• and able to stay accurate during repetitive tasks.

Apply Now

If you are organized, friendly, dependable, and enjoy detail-oriented work in a fast-paced environment, we encourage you to apply today.