Quality Assurance Supervisor

JOB SUMMARY

The Quality Assurance Supervisor is responsible for overseeing and implementing the company's Quality Management System (QMS) to ensure that cosmetic and food supplement products consistently meet established quality, safety, regulatory, and customer requirements. The position supervises QA personnel, manages quality assurance activities, ensures compliance with FDA Philippines regulations, ASEAN Cosmetic GMP, and applicable cGMP requirements, and supports continuous improvement initiatives across the organization.

KEY RESPONSIBILITIES

Quality Management Oversight

• Implement, maintain, and continuously improve the Quality Management System in compliance with GMP, GDP, FDA regulations, and company standards.
• Oversee product quality assurance activities, including batch record review, product disposition, and release recommendations.
• Lead investigations of deviations, non-conformances, customer complaints, returned goods, and other quality-related issues.
• Ensure effective implementation and monitoring of Corrective and Preventive Actions (CAPA).
• Participate in change control, risk assessment, supplier qualification, and continuous improvement initiatives.
• Monitor quality performance indicators and recommend improvements to enhance product quality, compliance, and operational efficiency.

Team Supervision & Training

• Supervise, mentor, and provide technical guidance to QA personnel.
• Plan, assign, and monitor daily QA activities to ensure timely completion of quality assurance tasks.
• Conduct performance evaluations and support employee development and succession planning.
• Facilitate GMP, quality systems, data integrity, and regulatory compliance training programs.
• Promote a culture of quality, accountability, continuous learning, and compliance throughout the organization.

Compliance and Documentation Management

• Ensure compliance with FDA Philippines regulations, ASEAN Cosmetic GMP, food product GMP requirements, and company quality standards.
• Review and maintain quality - related documents, including SOPs, specifications, forms, protocols, reports, and quality records.
• Manage document control processes, ensuring proper issuance, revision, distribution, and retention of controlled documents.
• Plan and conduct internal audits, GMP inspections, and self-assessments to verify compliance and identify improvement opportunities.
• Support regulatory inspections, customer audits, supplier audits, and responses to audit observations.
• Cross-functional Communication and Coordination Collaborate with Production, Quality Control, Regulatory Affairs, Warehouse, Procurement, Supply Chain, and Toll Manufacturing partners to address quality concerns and ensure compliance.
• Communicate quality issues, risks, investigation findings, and corrective actions to relevant stakeholders and management.
• Coordinate product disposition decisions, quality improvement initiatives, and regulatory compliance activities across departments.
• Provide quality guidance and support during product development, validation activities, product launches, and process changes.
• Prepare and present quality reports, performance metrics, and compliance updates to management.

Additional Responsibilities

• Perform other duties as assigned by Quality Services (QS) Management to support overall product quality, regulatory compliance, and operational efficiency.
• Assist in special projects, process improvements, and quality initiatives as directed.

QUALIFICATION & REQUIREMENTS Education

• Bachelor’s degree in Chemistry, Chemical Engineering, or a related scientific field is required
• Registered Chemical Engineer or Chemist or any PRC title holder is preferred

Experience

• At least 2 - 5 years of experience Quality Assurance, Quality Control, or Quality Systems within the cosmetics, food supplements, pharmaceutical, food, or FMCG industry.
• At least 1–2 years of supervisory experience is preferred.

SKILLS & COMPETENCIES

• Strong leadership, coaching, and team development skills.
• Effective decision-making, delegation, and performance management.
• Strong knowledge of GMP, GDP, QMS, and FDA regulations for cosmetics and food supplements.
• Experience in deviations, CAPA, change control, risk assessment, audits, and product release.
• Strong planning, organization, and time management skills.
• Demonstrates integrity, accountability, adaptability, and a continuous improvement mindset.

GROWTH AND DEVELOPMENT OPPORTUNITIES

• Exposure to Quality Management Systems (QMS), GMP compliance, regulatory inspections, and quality audits.
• Opportunities to lead investigations, CAPA implementation, continuous improvement projects, and cross-functional initiatives.
• Development of leadership, risk management, and quality systems expertise.
• Participation in supplier qualification, regulatory compliance, and quality improvement programs.
• Career advancement opportunities to QA Manager, Head of Quality, or other leadership roles within Quality and Operations.

WORK ENVIRONMENT

• Manufacturing and office-based environment with regular interaction with Production, QC, Warehouse, Regulatory, and Supply Chain teams.
• Requires routine monitoring of manufacturing, packaging, and warehouse operations to ensure GMP compliance.
• Fast-paced environment requires strong leadership, decision-making, and problem-solving skills.
• May require extended working hours during audits, regulatory inspections, product launches, investigations, and critical quality events (as needed).

EQUAL OPPORTUNITY STATEMENT

• Dermorepubliq is an equal opportunity employer and is committed to fostering a diverse and inclusive work environment.