AVP Network and Collab Services

Principal Accountabilities and Functions

• Builds and develops high-performing technical teams with expertise in networking, cloud connectivity, and collaboration platforms; fosters a service-oriented and security-focused culture.
• Defines the enterprise network and collaboration strategy and roadmap aligned to organizational goals, digital initiatives, cloud adoption, and risk posture.
• Oversees the design, implementation, and operations of LAN/WAN, SD‑WAN, wireless, firewalls, VPN, and cloud networking (Azure).
• Leads the design, governance, and operational oversight of telephony and the contact center platform.
• Monitors emerging trends and evaluates new solutions through cost-benefit analysis to advance organizational capabilities.
• Ensures reliability and high availability for all collaboration tools including video conferencing systems, meeting room technology, and unified communications.
• Manages circuit contracts, telecom agreements, licensing, renewals, and technology lifecycle planning.
• Oversees network monitoring, alerting, incident response, and performance optimization leveraging analytics and telemetry.
• Maintains staffing plans that ensure customers always have access to timely, reliable support, regardless of time or day.
• Develops and oversees departmental budgets to ensure alignment with organizational goals and financial accountability.
• Ensures security controls and architectures follow zero-trust principles and support audit, compliance, and regulatory requirements.
• Ensures departmental readiness and contribution to internal and external audits, including providing documentation, evidence and response for accountable areas.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or related field
• Eight to ten years of experience in enterprise networking, cloud networking (Azure), collaboration tools, or telecom infrastructure.
• Five years of people leadership with multi-team or multi-functional scope
• Or a combination of equivalent education and experience
• Certifications such as Azure Administrator/Architect, CCNP, CompTIA Network+, ITIL, or equivalent.
• Demonstrated success modernizing network and collaboration services in regulated or security‑sensitive environments.
• Proven ability to design and execute strategy, manage budgets, and deliver measurable outcomes.
• Financial services or credit union experience preferred; familiarity with NCUA/FFIEC guidance and GLBA requirements.

Knowledge, Skills and Abilities

• Strong understanding of enterprise networking technologies (LAN/WAN/SD‑WAN, routing, switching, wireless, firewalls, VPN, DNS, DHCP).
• Ability to empathize with users and the ability to design solutions that reduce friction and elevate experience.
• Deep knowledge of Azure networking (vNets, ExpressRoute, VPN gateways, NSGs, WAF, load balancers, hybrid connectivity).
• Expertise in telephony and collaboration solutions (VoIP, SIP, call center platforms, video conferencing, unified communications).
• Ability to design resilient architectures with strong security controls while maintaining operational usability.
• Skill in using monitoring, alerting, and observability platforms for performance, capacity, and incident management.
• Ability to build processes, SLAs, and continuous improvement frameworks.
• Strong communication and stakeholder management skills across technical and non-technical audiences.
• Ability to translate complex technical concepts into business-aligned decisions and plans.
• Knowledge of ITSM practices, asset management, and service management systems.
• Has knowledge of and adheres to credit union policies and procedures and all regulations related to the bank Secrecy Act, the USA Patriot Act and OFAC.

Working Conditions

• Ability to routinely perform work on a computer for an average of 4-6 hours per day, when necessary.
• Ability to work the hours needed, which may extend beyond the defined work schedule when operating conditions dictate.
• Ability to travel to other TFCU facilities, in compliance with ADA
• Ability to lift up to 50 lbs., with or without assistance, in compliance with ADA.