Service Manager

About the Client

Our client is a leading technology solutions provider specializing in innovative communication, networking, and digital infrastructure services. With a strong presence in the industry, the company is committed to delivering high-quality solutions and driving digital transformation for businesses through cutting-edge technology and exceptional customer service.

Job Overview

The Service Manager is responsible for overseeing service operations, ensuring high-quality customer support, managing service teams, and maintaining customer satisfaction. The role focuses on improving service delivery, resolving escalated issues, optimizing operational efficiency, and achieving service performance targets.

Key Responsibilities

• To develop the organization's service mandate based on shared values, developing and executing service development and delivery plans to ensure trust and confidence in our e-motorbikes.
• Inspiring service dealer network to a new culture of shared value, appointing new service dealers and ensuring training and service campaigns.
• Act as a bridge between customers and the service dealers, managing our Customer Relationship Management System (CRM).
• Assisting in the spare parts order process.
• Managing the service staff and day-to-day operations, while coordinating with other departments in clarifying and improving processes.
• Liaising with the principals.
• Identifying opportunities to increase the efficiency of after-sales operations.

Qualifications & Skills

• Professional with an exceptional work ethic in ensuring the island's best service regime.
• Professional qualification related to after-sales services.
• Experience in the automobile industry will be an added advantage.
• Experience in a similar after-sales or sales support role.
• Knowledge of automobile after-sales good practices.
• A customer-oriented approach and ability to adapt to different personality types.
• Fluency in all three languages (Sinhala / English / Tamil) would be an added advantage.
• Excellent leadership, negotiation and communication skills.
• Age below 45 Years.

Interested candidates may send their CV to jobs@mindplus.global