Application Support Analyst

Unleash Your Talents with Us!

Hi there, our future AJO Specialist! Happy to see YOU here.

Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology, Customer Service, and Marketing, to Sales and Operations.

From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.

Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!

What you'll do

As an Application Support Analyst (Level 1 & 2) at IVE , you'll be responsible for maintaining a high level of system availability, system monitoring, fault diagnosis and resolution, and the testing and implementation of software releases.

The ideal candidate will have the following skills and experience:

• Tertiary qualification in Computer Science or similar
• Minimum 3 years' experience in a similar role with the ability to ensure excellent customer service and technical knowledge to triage, diagnose, troubleshoot, and escalate or resolve customer application issues.
• Good understanding of helpdesk ticketing tools including workflows, SLAs and reporting.
• Excellent English written, verbal and comprehension skills, and ability to communicate and work closely with business stakeholders and teams.
• Experience defining and configuring workflows, reports and dashboards.
• Involvement in major incident management including the creation, reviewing and approval of client-facing incident reports.
• Ability to learn new applications and systems quickly and become the subject matter expert in supporting users across the business.
• Strong technical skills to create, update, test complex workflows within 3rd-party or custom applications.
• Ability to escalate and follow up on support requests and incidents with internal teams and external third parties to ensure SLAs are achieved.
• Management of recurring application support activities including system patching, user audits, security testing and ensuring regular tasks are complete.
• Maintaining technical documentation and knowledge bases to ensure all support information is accurate and complete.
• Co-ordinating updates to applications including release management, regression testing and user/client communications.
• Have a firm grasp of core technical areas, including databases (SQL, MySQL, Oracle) and operating system platforms such as UNIX and especially Solaris and Windows.
• Proven ability to work well under pressure in a fast-paced environment and to balance competing priorities to deliver timely outcomes

Desired Skills

• Capability to deliver regular and customised user training to teams within the business and clients
• Familiarity with ISO27001 and other related Privacy, Information Security and Cyber standards.
• Ability to work independently and as part of a small team
• Desire to continually learn and improve on the client experience and is always looking at how we can do things better
• Continuous improvement of processes and working practices to improve timeliness and quality of application support services.
• Experience with Managed File Transfer (MFT) platforms, including SFTP will be highly regarded, but not essential
• Experience with any scripting/programming languages will be highly regarded, but not essential Work Arrangements:
• Schedule: 6:00 AM - 3:00 PM (Philippine Time)
• Work Setup: Hybrid Set-Up (2x Office - 3x WFH)
• Location: Parkway Corporate Center, Alabang, Muntinlupa City

What's in it for YOU?

At Integrated OS , we create career opportunities where you can thrive, grow, and make an impact.

• Competitive Salary & Benefits: Be rewarded for your expertise and dedication.
• Career Growth & Development: Work alongside international clients and gain valuable experience.
• Work-Life Balance: Our innovative activities, open communication channels, and commitment to inclusivity make everyday exciting and rewarding!
• Collaborative & Supportive Environment: Be part of a passionate team that values innovation and teamwork.

Your seat awaits! Be part of our thriving team and CLICK APPLY!