Compliance Agent I

Compliance Agent I

FT / PT Status – Full Time Salary – $20.31 Remote Work / In-Office – In Office / On Site

Recruiter – Sarah Cox | scox@utah.gov |801.538.4234 Application Deadline – 7/16/2026

Key Responsibilities

• Receive extensive training to learn the interesting process to legally establish paternity and child support orders and/or enforce orders by collecting child support and enforcing other provisions within the order.
• Verify and/or correct balances which may be owed, determine appropriate legal action including garnishment, lien, etc.
• Prepare documentation in support of cases presented in court hearings.
• Conduct research to gather evidence, analyze facts, and apply knowledge of the Office of Recovery Services rules, regulations, and policies.

Qualifications

Minimum Day One

• Proficiency in a technologically driven environment with intermediate to advanced computer skills.
• Exceptional ability to multi-task and quickly make decisions.
• Strong customer service and communication skills with an ability to assist people in a manner which shows sensitivity, tact, and professionalism without prejudice or bias.
• Ability to effectively contact individuals or organizations to secure delinquent payments, and/ or make payment arrangements for money owed.
• Effectively interpret, clarify, explain and apply agency policy and procedures, business practices, federal or state laws and regulations.

Preferred or trainable on the job qualifications

• Proficiency with spreadsheets and word processing.
• Strong communication skills.
• Takes direction as well as initiative.
• Familiar with medical insurance practices.

About the Role

Location –2540 Washington Blvd Ogden, UT 84401 Background Check Required –Yes Drug Test Required – No Schedule Code – B - Competitive Career Service

Why You Should Join Our Team In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency For more information ors.utah.gov

EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.

Supplemental Information Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

The applicant chosen to fill this position may have access and exposure to Federal Tax Information (FTI), Health Insurance Portability and Accountability Act (HIPAA) information, Criminal Justice Information (CJI), and other confidential information as defined by 45 CFR 303.21(a). Unauthorized access, use or disclosure is subject to federal and state penalties, fines, and disciplinary actions.