Coordinator Customer Sales & Service

Are you passionate about delivering exceptional customer experiences? Join SIXT as a Coordinator Customer Sales & Service and become an essential part of our Customer Sales & Service team. In this role, you'll serve as a trusted resource for our customers, assisting with reservations, billing inquiries, and service-related concerns while delivering the premium experience that sets SIXT apart. If you thrive in a fast-paced environment, enjoy solving problems, and are committed to providing world-class customer service, we'd love to hear from you.

YOUR ROLE AT SIXT

• Deliver a premium customer experience by responding to inbound customer contacts within established service level expectations
• Assist customers with reservations, vehicle selection, rental modifications, billing inquiries, and general service-related requests to ensure a seamless rental experience
• Resolve customer concerns by utilizing active listening, sound judgment, and effective de-escalation techniques while providing timely and accurate solutions
• Partner with internal teams across North America and global departments to resolve customer requests efficiently and effectively
• Maintain accurate documentation of customer interactions while utilizing CRM systems and internal tools to ensure consistent service
• Consistently achieve performance, quality, productivity, and customer satisfaction goals while representing the SIXT brand with professionalism

ABOUT YOU

• Education: High School diploma or equivalent required; Associate degree preferred
• Experience: 2-3 years of customer service experience with a strong focus on customer support, conflict resolution, and problem-solving
• Technical Skills: Proficient with Microsoft Office applications, CRM platforms, and the ability to navigate multiple systems in a high-volume environment
• Communication: Excellent verbal and written communication skills with strong interpersonal abilities and a customer-first mindset
• Organization: Highly organized with strong attention to detail, the ability to multitask, prioritize responsibilities, and manage time effectively
• Professionalism: Adaptable, success-driven, and committed to delivering exceptional service while contributing positively to a collaborative team environment

WHAT WE OFFER

• Paid Time Off & Sick Leave – Enjoy paid vacation, sick leave, and company holidays that support a healthy work-life balance
• Comprehensive Benefits – Access medical, dental, vision, life insurance, critical illness, hospital indemnity, pet insurance, and a 401(k) retirement plan
• Career Growth – Build your career with one of the world's fastest-growing mobility companies through training and internal advancement opportunities
• Employee Perks – Take advantage of exclusive employee rental discounts and other company benefits
• Collaborative Culture – Join a supportive, team-oriented environment where your contributions make a meaningful impact
• Global Brand – Be part of an international organization recognized for innovation, premium service, and continuous growth

COMPENSATION & SCHEDULE

• Starting Pay: $19.50 per hour
• Monthly Performance Bonus: Earn up to $500 per month
• Schedule: Full-time position, must be available to work weekends
• Work Arrangement: Completely Onsite at our Tulsa, OK Regional Office

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!