Senior Director / Head of General Bank nCino Product Platform

Overview

Join First Citizens Bank and be part of a team dedicated to helping clients build stronger financial futures. From banking and lending to investments, insurance, and wealth planning, the First Citizens Wealth team provides comprehensive solutions backed by trusted expertise. Here, your work helps power meaningful progress for the clients and communities we serve.

At First Citizens Bank, we're transforming the lending experience through innovation, technology, and customer-centric solutions. We are seeking a visionary leader to serve as our Senior Director, Head of General Bank Lending Platform , responsible for defining and driving the strategy, governance, and evolution of our loan origination technology ecosystem across consumer, small business, and commercial lending. This highly visible leadership role will own the bank's lending platform strategy, with primary responsibility for the nCino Loan Origination Platform , ensuring it enables business growth, operational excellence, regulatory compliance, and an exceptional client experience.

As a key partner to Lending, Operations, Credit, Technology, Digital, Risk, and Compliance leaders, you'll shape the future of lending by driving modernization initiatives, optimizing platform capabilities, and delivering innovative solutions that support the bank's long-term strategy.

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Responsibilities

What You'll Do

Define and Execute Lending Platform Strategy

• Lead the strategic roadmap and long-term evolution of the bank's loan origination technology platform.
• Drive platform capabilities across consumer, business, and commercial lending.
• Establish priorities that align with enterprise growth objectives, operational efficiency goals, and regulatory requirements.
• Assess emerging technologies, industry trends, and vendor solutions to continuously improve lending experiences.

Partner Across Business and Technology

• Serve as the primary bridge between lending business leaders and technology teams.
• Translate business strategies into scalable platform enhancements and technology initiatives.
• Champion platform modernization, workflow automation, and digital transformation efforts.
• Facilitate governance, prioritization, and executive stakeholder forums to ensure alignment across the organization.

Drive Product Governance and Delivery Excellence

• Lead the intake, prioritization, and execution of platform enhancements and strategic initiatives.
• Ensure successful delivery of business requirements through strong partnership with technology teams.
• Advance Agile product management practices, release governance, and performance measurement.
• Manage strategic relationships with technology vendors, implementation partners, and third-party providers.

Strengthen Operational Excellence and Risk Management

• Ensure lending platforms support efficient, compliant, and well-controlled business processes.
• Partner with Risk, Compliance, Legal, and Audit teams to maintain strong governance standards.
• Drive improvements in operational efficiency, automation, data quality, and reporting capabilities.
• Support platform resiliency, business continuity, and operational risk management programs.

Build and Develop High-Performing Teams

• Lead and inspire teams responsible for lending platform strategy and product management.
• Mentor product managers, business analysts, and platform specialists.
• Foster a culture of innovation, accountability, collaboration, and continuous improvement.
• Deliver executive-level insights, metrics, and strategic recommendations to senior leadership.

Qualifications

Required Qualifications

• Bachelor's degree and 10+ years of relevant experience, or an equivalent combination of education and experience.
• Demonstrated experience leading large-scale lending technology ecosystems.

Preferred Qualifications

• Extensive experience with the nCino platform and related lending technology solutions.
• Deep knowledge of consumer, commercial, and small business lending operations.
• Experience leading enterprise product management, platform strategy, or lending transformation initiatives within a financial services organization.
• Strong understanding of Agile delivery methodologies, systems integration, and digital transformation practices.
• Proven ability to influence executive stakeholders and drive enterprise-wide initiatives.
• Excellent analytical, organizational, and strategic planning skills
• Experience partnering with senior business and technology leaders to deliver transformative solutions.
• Strong leadership, communication, and stakeholder management capabilities.
• Expertise in risk identification, risk mitigation, and governance frameworks.

What You'll Do

Define and Execute Lending Platform Strategy

• Lead the strategic roadmap and long-term evolution of the bank's loan origination technology platform.
• Drive platform capabilities across consumer, business, and commercial lending.
• Establish priorities that align with enterprise growth objectives, operational efficiency goals, and regulatory requirements.
• Assess emerging technologies, industry trends, and vendor solutions to continuously improve lending experiences.

Partner Across Business and Technology

• Serve as the primary bridge between lending business leaders and technology teams.
• Translate business strategies into scalable platform enhancements and technology initiatives.
• Champion platform modernization, workflow automation, and digital transformation efforts.
• Facilitate governance, prioritization, and executive stakeholder forums to ensure alignment across the organization.

Drive Product Governance and Delivery Excellence

• Lead the intake, prioritization, and execution of platform enhancements and strategic initiatives.
• Ensure successful delivery of business requirements through strong partnership with technology teams.
• Advance Agile product management practices, release governance, and performance measurement.
• Manage strategic relationships with technology vendors, implementation partners, and third-party providers.

Strengthen Operational Excellence and Risk Management

• Ensure lending platforms support efficient, compliant, and well-controlled business processes.
• Partner with Risk, Compliance, Legal, and Audit teams to maintain strong governance standards.
• Drive improvements in operational efficiency, automation, data quality, and reporting capabilities.
• Support platform resiliency, business continuity, and operational risk management programs.

Build and Develop High-Performing Teams

• Lead and inspire teams responsible for lending platform strategy and product management.
• Mentor product managers, business analysts, and platform specialists.
• Foster a culture of innovation, accountability, collaboration, and continuous improvement.
• Deliver executive-level insights, metrics, and strategic recommendations to senior leadership.

Required Qualifications

• Bachelor's degree and 10+ years of relevant experience, or an equivalent combination of education and experience.
• Demonstrated experience leading large-scale lending technology ecosystems.

Preferred Qualifications

• Extensive experience with the nCino platform and related lending technology solutions.
• Deep knowledge of consumer, commercial, and small business lending operations.
• Experience leading enterprise product management, platform strategy, or lending transformation initiatives within a financial services organization.
• Strong understanding of Agile delivery methodologies, systems integration, and digital transformation practices.
• Proven ability to influence executive stakeholders and drive enterprise-wide initiatives.
• Excellent analytical, organizational, and strategic planning skills
• Experience partnering with senior business and technology leaders to deliver transformative solutions.
• Strong leadership, communication, and stakeholder management capabilities.
• Expertise in risk identification, risk mitigation, and governance frameworks.