Raffles Butler

Raffles Butler holds full responsibility for managing and coordinating all guest-related activities and requests to ensure the highest level of satisfaction. As an integral part of the Front Office operation, the role ensures that service and product quality standards are consistently upheld. Raffles Butler provides personalized, anticipatory, and seamless experiences for VIP, suite, and high-profile guests, delivering exceptional service with refined etiquette, discretion, and an unwavering commitment to luxury hospitality.

Primary Responsibilities

General Duties

• Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level.
• Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay.
• Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival.
• Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort.
• Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily.
• To promote in house facilities to guest during stay before giving recommendation for outside of the resort.
• Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay.
• Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner.
• Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including to cater for guest preferences accordingly.
• Keep all information updated by being aware of everything that is happening in the resort in all sections.
• Assist with training of other departments whenever it is necessary.
• To perform any other duty as directed by superior

General Responsibilities

• Maintain high score on guest satisfaction at all time.
• Responsible for the elaboration and implementation of standards related to SOP and LQA.
• Schedule and regularly conducts routine inspections of areas under his control.
• Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal.
• Co-operates with  the  Purchasing  department  in  locating  sources  for needed items, substitutes locally available for imported ones and ensure best quality and value for money.
• Controls   costs   by minimizing/decreasing chances of property damage,   maintaining   adequate inventory of items including stationeries and collaterals.

Knowledge and Experience

• Minimum Diploma in Hospitality 
• Minimum of one year relevant experience in Front Office
• Butler knowledge and knowledge of local regulations related to Hotel Operation is a must
• Butler certification from an accredited institution is essential.
• Experience in luxury environment will be a plus
• Proficient in spoken and written English; additional languages are a plus (e.g., Mandarin, Korean)

Competencies

• In-depth knowledge of hotel property management system, system monitoring of guest request and other related system in the resort operation
• Good communication skills, capable of functioning well under stress and during emergencies, strong interpersonal and negotiation skills

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.