Logistics Coordinator

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

What we are looking for?

The Logistics Coordinator is responsible for the effective planning, routing and day-to-day management of commercial waste collection operations across Cardiff and the surrounding areas. The role ensures that vehicles, drivers and resources are deployed efficiently, safely and compliantly to deliver exceptional customer service whilst maximising productivity and profitability.

The successful candidate will be responsible for managing waste collection rounds, supervising drivers and loaders, ensuring legal compliance, resolving operational issues and continuously improving route efficiency. This position plays a key role in supporting the growth and operational performance of the commercial waste business.

Responsibilities for the role?

Route Planning & Logistics

Plan and optimise daily collection routes to maximise vehicle utilisation and efficiency.

Monitor vehicle movements and collection progress throughout the day.

Manage route amendments arising from new business, customer changes or operational issues.

Ensure all collections are completed within agreed service levels.

Identify opportunities to reduce mileage, fuel consumption and operational costs.

Coordinate ad-hoc collections, emergency requests and service recovery actions.

Work closely with sales and customer service teams to ensure new customers are integrated efficiently into existing rounds.

People Management

Provide day-to-day supervision and support to drivers and loaders.

Conduct regular performance reviews and one-to-one meetings.

Manage attendance, timekeeping, holidays and absence reporting.

Support recruitment, onboarding and training of operational staff.

Promote a positive safety culture and high standards of conduct.

Address operational performance issues and support disciplinary and capability processes where required.

Ensure effective communication between management and frontline teams.

Compliance & Health and Safety

Ensure compliance with Operator Licence requirements.

Monitor driver hours, Working Time Directive and tachograph compliance.

Ensure all vehicles operate in accordance with legal and company requirements.

Maintain driver licence checks and competency records.

Ensure completion of daily vehicle defect reporting procedures.

Investigate accidents, incidents and near misses.

Promote compliance with company Health, Safety and Environmental policies.

Support audits and compliance inspections.

Operational Performance

Monitor daily KPIs including

Route completion

Missed collections

Vehicle utilisation

Driver productivity

Fuel performance

Customer complaints

Analyse operational data to identify improvement opportunities.

Produce operational reports for management.

Support budgetary control and cost management initiatives.

Drive continuous improvement projects across the transport operation.

Customer Service

Liaise with commercial customers regarding service requirements and operational issues.

Resolve customer complaints and service failures promptly.

Ensure service delivery meets customer expectations and contractual obligations.

Support retention and growth of key customer accounts through high service standards.

Fleet Management

Coordinate vehicle servicing, inspections and maintenance schedules.

Work closely with workshop teams to maximise fleet availability.

Monitor vehicle defects and ensure timely repairs.

Assist with fleet replacement planning and asset utilisation reviews.

What can we offer you?

Life Assurance Scheme

Free on-site Parking

Corporate gym membership discount

Annual Salary Review

Employee discount (50% on Skip Hire, other discounts on group services)

Progression opportunities

24 hour unlimited access to mental health support

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.