Field Support Engineer

About Aspire

At Aspire Technology Solutions, we are a leading UK provider of managed IT, cyber security and modern workplace solutions. We deliver cyber security, cloud, connectivity, managed services and unified communications solutions that help organisations get more from their technology - driving innovation, improving efficiency and enabling faster growth. Through strong partnerships, we help our customers work smarter, operate more efficiently and achieve better business outcomes, consistently adding value along the way.

Our mission: To deliver technology like no other!

We look for dynamic individuals who embrace technology, think differently, collaborate as team players, and are driven by continuous improvement with a focus on great results for our customers.

About the role

We’re looking for a Field Support Engineer to join our Field team based in London.

As a Field Support Engineer, you will have a strong technical support background and will ensure excellent standards and customer experience are delivered. You will be driven and will enjoy taking control of situations to help resolve technical issues.

As a Field Support Engineer, you will travel frequently throughout the UK therefore a valid UK driving license is essential.

Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none. Efficiency is important to succeed, as you will be managing a diverse workload.

What you will be doing

• Troubleshooting and diagnosing technical issues.
• Ensuring all incidents and technical issues are resolved quickly, effectively and recorded appropriately.
• Deploying new hardware and software solutions.
• Installing and migrating customer networking equipment.
• Attending customer sites for break-fix and chargeable incidents.

You will suit the role if you have

• Experience working in a similar role.
• Excellent communication and documentation skills.
• Excellent customer service and are able to build strong working relationships with colleagues and customers.
• Confidence to make decisions and demonstrate sound judgement.
• Experience with VMWare (desirable)
• Experience with Windows Server (desirable)
• Experience using Mitel (desirable)
• Networking fundamentals, CCNA (desirable)
• A full and valid UK Driving License.

Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

At the heart of everything we do are our core values which guide how we work and grow together:

• A mbitious: We are driven by data to achieve the best results. We push ourselves to be our best and make an impact while delivering the best experience for customers and colleagues.
• S incere: We do the right thing for our customers and colleagues. We are honest, provide independent advice and support each other as one team.
• P assionate: We love what we do. We take pride in our work and consistently deliver high-quality results.
• I nnovative: We are bold and take action to develop creative solutions. We learn from mistakes and strive for continual improvement.
• R eliable: We collaborate to achieve the best results and ensure people can depend on us.
• E xpert: We are technical experts who continue to learn and grow. We share knowledge and ensure customers achieve their ambitions through the right technology.

Salary

£28,860 - £36,000 per annum, depending on experience + Company Vehicle.

Location and Working Arrangements

You will be based at Aspire’s London office with frequent travel throughout the UK. Ideally, you will reside within the Thames Valley area, as frequent travel throughout this region and the wider UK will be required.

Hours of Work

Full time (37.5 hours per week), Monday to Friday.

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

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