Duty Concierge Manager

We are looking for an experienced Duty Concierge Manager to lead front-of-house operations within a prestigious luxury residential development. 

This role is ideal for a customer-focused professional with strong leadership skills and experience in high-end residential, hospitality, or Build-to-Rent (BTR) environments.

Key Responsibilities

• Lead and supervise the Concierge Team, ensuring exceptional resident and guest experiences.
• Oversee daily concierge operations, ensuring SOPs and service standards are consistently maintained.
• Act as the first point of escalation for resident queries, complaints, and service requests.
• Manage concierge rotas, staffing arrangements, and day-to-day administration.
• Coordinate resident move-ins, move-outs, viewings, renewals, and welcome meetings.
• Oversee resident amenities, parcel management, key control, access systems, and building security procedures.
• Conduct regular inspections of communal areas, amenities, and vacant apartments.
• Prepare monthly reports, monitor KPIs, and support operational improvements.
• Work closely with Housekeeping, Maintenance, Security, and Building Management teams.
• Ensure compliance with Health & Safety policies and emergency procedures.

Apply today if you're passionate about delivering exceptional resident experiences and leading a high-performing concierge team.

Hours: 38.5 hours per week (Average) with 4 on 4 off shift patterns. 12 hour shifts which are typically either 7am-7pm, 9am-9pm, will vary as per business requirements.

• Experience within a luxury residential, hospitality, or high-end customer service environment.
• Substantial supervisory or team leadership experience.
• Experience of residential concierge or front desk operations.
• Knowledge of the Build-to-Rent (BTR) sector is desirable.
• Strong leadership, communication, and problem-solving skills.
• Highly organised with excellent attention to detail.
• Professional, proactive, and customer-focused approach.
• Working knowledge of Property Management Systems.
• SIA Licence and First Aid/Life Saving qualifications are advantageous.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.