CNA Client Care Coordinator

Assured Care at Home - a member of Assured Healthcare Staffing , is looking for a CNA Client Care Coordinator to join our nursing department. This hybrid role blends hands-on caregiving with behind-the-scenes coordination — you'll make sure every client has reliable, well-matched care coverage, while occasionally stepping in to provide direct care yourself. In this role, you'll report to our Healthcare Agency Nurse Manager.

What You'll Do

• Schedule field staff for private-duty home care and school-based clients, matching care plans, availability, and preferences.
• Manage daily staffing to make sure every shift is covered.
• Build strong relationships with field staff through regular communication and recognition.
• Keep clients and field staff updated on schedules and availability.
• Maintain accurate, up-to-date scheduling records and documentation.
• Step in to provide hands-on CNA and personal care when needed, including ambulation, exercises, and essential household support.
• Report changes in a client's condition or needs to the Agency Nurse Manager.
• Ensure that care notes and documentation daily. Participate in on-call rotation: one night per week and one weekend per month.
• Respond to urgent client care needs as they arise. Requirements:
• Active State of Illinois CNA certification, in good standing
• 2+ years of home care experience
• Experience in scheduling, staffing, or office coordination preferred
• Ability to lift and transfer patients as needed
• Strong communication skills and the ability to multitask
• Ability to stand and walk for extended periods
• Comfortable using a computer and phone for scheduling and documentation Pay rate: $20.50/hr with quarterly bonuses.

About Assured Care at Home: Assured Care at Home is a proud division of Assured Healthcare Staffing. We are a women- and family-owned, private-pay home care agency based in Gurnee, IL, proudly serving families across Lake, Cook, and McHenry Counties in Illinois and Kenosha County, Wisconsin. Founded in 2007, we're built on a simple belief: people deserve compassionate, dependable care in the place they call home. “We care for people” isn't just our motto — it's how we operate every day.