Team Leader - Mobile Crisis Response - South Side Chicago

Working as a Team Leader for Crisis Response means joining a team that shows up with heart, humility, and purpose. Every day, we support individuals and families across Chicago's South Side during some of the most challenging moments of their lives. Our role is simple but powerful: bring calm, dignity, connection, and hope when it is needed most.

You will provide direct mobile crisis intervention services throughout the community while also mentoring and developing staff. You'll help guide both individuals in crisis and the next generation of crisis workers, creating a lasting impact far beyond a single interaction.

What Makes This Role Special? No two days are ever the same. One day, you may be responding to a behavioral health crisis in a family home. The next, you could be supporting someone following a call to 988, coordinating with first responders, partnering with schools and community organizations to expand awareness of crisis service, or coaching team members through complex cases. This work is deeply meaningful because it is rooted in real relationships-with the people we serve, the communities we partner with, and one another as a team.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Assumes the leadership role within the program's assigned team and oversees the activities of crisis workers and engagement specialists performing Mobile Crisis Response (MCR) and assessment of members in the community to determine needs and make recommendations for treatment.
• Works collaboratively community stakeholders and develops relationships with providers and partners in the crisis care continuum.
• Assists the team in answering Thresholds crisis line and assessing caller to determine needs and level of intervention necessary. At implementation of the Statewide 988 crisis line, this position will assist the team in fielding these referrals and making determinations on the appropriate level of response.
• Models person-centered, recovery-oriented care that is rooted in evidence-based practices aimed at assessing crisis and determining appropriate safety planning.
• Meets required targets and completes all documentation within assigned time frames. Monitors and coaches staff on meeting and documentation requirements.
• Monitors and tracks member data, call flow, and insurance eligibility daily and collates this into monthly reports for distribution to Thresholds leadership and funders.
• Represents Thresholds in monthly ED and behavioral health meetings to address ED operations, patient flow, monitor effectiveness of crisis services, and identify barriers and improve systems.
• Reviews all required documentation. Maintains the quality, validity and confidentiality of individual case records according to CARF, Medicare, Medicaid standards and agency traditions. Assures that all member files and documentation are completed accurately, on time and is organized in a systematic manner.
• Monitors employee compliance with required training.
• Assists with special tasks as assigned, including but not limited to: representing the agency at meetings, conferences, supervising students/interns, orienting and training new staff.
• Conducts annual evaluations in a timely manner for all team staff. Develops specific goals and objectives, and provide the method and opportunity for each team staff to succeed in their professional development.
• Participates in the hiring sequence of the agency, and make recommendations on the hiring or termination of team staff.
• Follows agency standards regarding clinical supervision.
• Assists Program Director with the development and coaching of staff, to ensure they consistently meet agency standards.
• Responsible for maintaining 24/7 coverage of the MCRT including the management of a substitute staff pool.
• Conduct MCR on an as needed basis when coverage is necessary for crisis workers.
• Required to be on-call for assigned shift to assist in maintaining coverage of the MCRT and to provide clinical support.
• Works in a crisis environment and provides support to individuals experiencing a behavioral health and/or substance use crisis.
• Assists and offers consultation to the other crisis program in the building as needed when on-site.
• Schedules Available:
• 1st Shift - Tuesday thru Saturday, 7am-3:30pm
• 3rd Shift - Monday thru Friday, 11pm-7:30am

EDUCATION

• Must, at a minimum, meet Office of Mental Health Rule 132 credential requirements for a Mental Health Professional (MHP) including a Bachelor's degree in social work, counseling, psychology or closely related field or a Certified Recovery Support Specialist (CRSS) .
• Master's degree in social work, counseling, psychology or closely related field is preferred.
• Certified Alcohol and Drug Counselor (CADC) and/or Certified Recovery Support Specialist (CRSS) certification a plus.

EXPERIENCE

• Two (2) years clinical experience.
• Leadership experience preferred.
• Experience with crisis assessment preferred.
• Ability to synthesize and summarize information and make judgments regarding member care.
• Computer proficiency, including the ability to use email, navigate and enter notes into electronic medical records and working knowledge of pertinent software.
• Strong interpersonal skills and knowledge of group dynamics required.

SKILLS/CERTIFICATIONS

• Either an LSW or LPC is preferred.
• LCSW or LCPC is preferred.

WHAT WE OFFER

• Competitive pay - Salary Range: $72,100 - $80,800 annually
• Based on education, applicable supervisory experience, and licensure
• Generous Paid Time Off Policy (Vacation, Sick, and Personal Days)
• Medical Insurance Plans
• Dental Insurance
• Vision Insurance
• 403(b) with 3% employer match
• Cell phone reimbursement (up to $50/month)
• Mileage Reimbursement
• Public Service Loan Forgiveness
• Supervision for Clinical Licensure at no cost (LSW, LCSW, LPC, LCPC)

Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission. Click here to learn more.

One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, several years in a row.