Engineer- Temporary

Guest Facing Responsibilities

• Develop a thorough understanding of the Forbes Travel Guide and their standards. Provide elevated, personalized, and best-possible service to guests at all times.
• Anticipate and respond to guest needs quickly, and proactively when possible. Expect and react promptly to guest requirements, requests, and inquires.
• Actively listen and ask questions as needed to fully understand guest complaints/issues. Navigate difficult conversations with best practices, such as: remaining calm and professional, staying empathetic, and displaying confidence that you can help - if/when you can't help, pull in support from management. Debrief team following difficult conversations.
• Communicate clearly, utilizing professional language and a friendly/warm tone.

Task-Based Responsibilities

• Troubleshoot and repair malfunctions in mechanical or electrical systems (e.g., HVAC, plumbing) and other equipment throughout the hotel.
• Perform preventative maintenance assignments on a scheduled basis.
• Service the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs.
• Maintain the building exterior and "curb appeal" (e.g., snow removal, lawn care, painting, and gardening).
• Respond in a courteous manner to all guest questions, complaints, and or requests to ensure strong guest satisfaction.
• Communicate with hotel department heads to become aware of maintenance needs and ensure timely response to internal requests.
• Actively participate in The William Vale's Safety Plan and energy improvements.
• Attend all hotel required meetings and trainings.
• Perform other duties as requested by ownership and management.

Skills

• Be skilled in several areas such as HVAC, electrical, carpentry, dry wall, painting, plumbing, roofing, and landscaping.
• Outstanding communication skills and ability to effectively communicate with others.
• Approach all encounters with guests in an attentive, friendly, courteous and service-oriented manner.
• Must be proactive in handling problems, including anticipating, preventing, identifying and solving issues as necessary.
• Requires a reliable and consistent sense of urgency.

Qualifications

• 1+ year of experience as an Engineer, Hotel experience preferred
• General knowledge of building maintenance and systems.
• Ability to troubleshoot and repair routine mechanical and electrical malfunctions in hotel systems and equipment.
• Ability to recognize potential safety hazards and security problems in the hotel and act upon each accordingly.
• Proficient in Basic computer usage and skills like MS Office programs.
• Ability to prioritize departmental functions to meet deadlines.
• Capacity to work varied shifts, including overnights, weekends and holidays.
• Capacity to maintain regular attendance in compliance with variable scheduling needs of the hotel.
• Maintain high standards of personal appearance and grooming.
• Must be able to maintain confidentiality of information.

Pay rate is: $27.00/hr