Assistant Conference and Events Manager

JOB TITLE – Assistant Conference & Banqueting Manager DEPARTMENT – Conference & Banqueting CONTRACT TYPE – Full Time, Permanent RATE OF PAY – £35,963 per annum HOURS – 40 Hours per week LOCATION – Celtic Manor Resort, Newport ID – REQ6612

OVERVIEW Join the ‘Greatest Story in Hospitality’ by becoming one of our Conference & Banqueting ‘Hospitality Heroes’ at the iconic Celtic Manor Resort – just one of the fantastic opportunities we offer from ‘Manor to Marina’. This is an exciting opportunity for an ambitious hospitality professional looking to take the next step in their management career. Supporting the delivery of world-class conferences, spectacular banquets, prestigious sporting events and unforgettable celebrations, you'll play a key role in one of the UK's most dynamic event operations. Working alongside an experienced leadership team, you will help oversee the day-to-day operation of our Conference & Banqueting department, ensuring exceptional guest experiences whilst developing and inspiring a talented team. If you're passionate about delivering outstanding service, thrive in a fast-paced environment and enjoy leading from the front, we'd love to hear from you.

OUR IDEAL HERO WILL HAVE

• Supervisory or management experience within a Conference & Banqueting, Events or hospitality environment
• Experience delivering high-quality service for conferences, banquets, weddings or large-scale events
• Excellent communication and organisational skills with the ability to remain calm under pressure
• A passion for developing and motivating teams to achieve exceptional results
• A proactive and hands-on approach, with a strong focus on guest satisfaction and operational excellence

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL

• Support the day-to-day management of Conference & Banqueting operations, ensuring every event runs smoothly and successfully
• Lead, coach and motivate team members, creating a positive and high-performing working environment
• Coordinate the setup, delivery and breakdown of conferences, banquets and special events to the highest standards
• Monitor service standards, guest feedback and operational procedures to continually enhance the customer experience
• Work closely with internal departments and event organisers to ensure seamless event delivery and memorable guest experiences

BE RECOGNISED AND REWARDED As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as –

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITH US As a Celtic Collection employee, you will be able to say –

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

WHY JOIN US? This is more than an Assistant Manager role – it's an opportunity to be part of a team that delivers some of the most exciting events in hospitality. Whether it's an international conference, an elegant awards dinner or a once-in-a-lifetime celebration, you'll be at the heart of creating experiences that guests remember long after they've left. With exposure to large-scale events, strong development opportunities and the chance to work within one of the UK's leading resort destinations, this role offers an exceptional platform to grow your hospitality career with The Celtic Collection.

RECRUITMENT INFO We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as possible. In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance. The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.