Patisserie Team Leader

About the opportunity The Wests Group is seeking an enthusiastic and experienced Patisserie Team Leader to join our Catering team at Wests Mayfield.

This hands-on leadership role supports the day-to-day operation of Ada May Pantry and Reload Café, ensuring exceptional customer service, quality food and beverage offerings, and high operational standards. You will lead by example, support and develop team members, and help create a welcoming experience for our members and guests.

Key Responsibilities

• Lead and support the café team during service.
• Prepare and serve food, beverages and barista-quality coffee.
• Deliver friendly and efficient service to members and guests.
• Operate and balance tills.
• Set up and pack down workstations.
• Maintain clean, safe and well-presented work areas.
• Ensure food safety, hygiene and safe food handling standards are met.
• Support the Catering leadership team in achieving operational excellence.

As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by The Wests Group.

About you You are a passionate hospitality professional with previous café or food service leadership experience. You enjoy leading from the front, thrive in a fast-paced environment, and are committed to delivering outstanding customer service. To be successful, you will have:

• Previous experience in a café, patisserie or hospitality environment.
• Experience leading or mentoring a team.
• Strong barista skills.
• Excellent customer service and communication skills.
• Experience with cash handling and point-of-sale systems.
• A strong understanding of food safety and hygiene practices.

About us The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region. Being an employee of The Wests Group will give you access to the following perks and benefits:

• Wellbeing: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, Community Care leave and Employee assistance programs (EAP).
• Career: Certificate III in Hospitality (SIT30622 Certificate III in Hospitality (JobReady - Culinary) | Allara Learning) , paid traineeships, and leadership programs.
• Financial: Paid parental leave, 17.5% annual leave loading, above-award wages and penalty rates, plus 40% off meals for club employees.
• Lifestyle: Discounted gym membership for $25/month per month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.

We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.