Student Liaison, Workforce Student Success

Student Liaison, Workforce Student Success

Department: Workforce Student Success

Location: Metropolitan Campus

Reports To: VP/CO, Stud Srvcs, WF Stud Suc

Recruitment Type: External/Internal

Requisition ID: req7159

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: Standard College Hours: M-F, 8:30am-5pm

Number of Openings: 1

Job Description

SUMMARY

Serves as frontline student liaison for the Workforce Student Success Division, supporting students and program participants across signature initiatives including One Million Degrees (OMD), the Achieving the Dream (ATD) LIFT cohort, the National Council on Workforce Education (NCWE) listening sessions, and broader division engagement and outreach activities. Connects students to personal, noncredit workforce academies, and other support services within the Workforce Innovation Division and the College and across community partners. Conducts individual and group program engagement, case management, data collection and analysis, recruitment support, and tabling at internal and external events. The Student Liaison manages an active caseload of participants, balancing high-touch individualized engagement with program-wide outreach. Collaborates closely with the Director of Workforce Student Success, Academy leaders, faculty, advisors, counselors, and other staff to ensure holistic, wraparound support for every student served.

ESSENTIAL FUNCTIONS

• Utilizes high-touch student support models, including the OMD Scholar model and individualized engagement, to ensure participants’ academic, personal, and professional goals are being met and that students are on track to persist, complete, and transition successfully.
• Supports efforts to meet enrollment, persistence, retention, and student engagement goals across Workforce Student Success programs, including OMD, ATD LIFT, and other divisional initiatives.
• Builds rapport with participants and continuously engages and encourages them toward successful completion of program expectations, requirements, and academic milestones.
• Serves as a thought partner to help students explore solutions to challenges and persist in the face of obstacles that could derail progress toward their goals.
• Promotes student registration and attendance at relevant programs, division, and college-wide programming.
• Builds relationships with campus stakeholders by attending campus programming and meeting regularly with student services staff to leverage and strengthen support available to Workforce Student Success participants.
• Maintains awareness of college and community resources and efficiently connects students to the appropriate services, including basic needs, mental health, financial wellness, transportation, and childcare supports.
• Coordinates with program staff and college partners to ensure students follow up with recommended resources and that referrals are closed loop.
• Maintains awareness and understanding of partner collaborations including but not limited to OMD, ATD LIFT, NCWE, K-12 career and technical education (CTE) partners, advising, career planning, transfer pathways, and academy faculty.
• Supports ATD LIFT cohort activities focused on K-12 CTE students with learning differences, including transition supports, family engagement, and pathway navigation.
• Supports the planning, logistics, recruitment, and follow-up for NCWE listening sessions, including outreach to students, employers, and community partners; capturing student voice; and synthesizing themes for divisional leadership.
• Uses the College’s student information system (Banner) and the division’s customer relationship management (CRM) platform to maintain accurate and timely data on participant interactions, grades, and program participation, and to identify patterns in participant populations and program performance.
• Maintains the confidentiality of student records and information in compliance with the Family Educational Rights and Privacy Act (FERPA) and College data-privacy policies.
• Gathers and tracks student deliverables such as student service / campus support usage, FAFSA and résumé completion, four-year college or job application completion, and goal setting.
• Tracks attempted successful interactions with participants and other required program deliverables across OMD, ATD LIFT, NCWE, and divisional engagement activities.
• Assists with the planning and execution of culturally competent participant engagement events including but not limited to professional development sessions, workforce / career development events, student onboarding events, and other student development events in collaboration with divisional staff and college partners.
• Assists in developing programming aimed at building participant community and supporting comprehensive skill development across academies and program populations.
• Provides overall support for Workforce Student Success tabling at internal and external events, including high schools, community organizations, scholarship and community fairs, employer events, and college-wide engagement opportunities.
• Represents OMD, ATD LIFT, NCWE, and other divisional programs at prospective student engagement events and serves as a knowledgeable, welcoming first point of contact.
• Facilitate information sessions for prospective participants as well as onboarding meetings and workshops.
• Collaborates with the College recruitment and admissions team and the academy directors to meet recruitment targets and support timely application processing.
• Contributes student-level insights and qualitative themes to division reporting, performance improvement plans, and grant deliverables as requested.
• Performs other duties as assigned.

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Bachelor’s degree
• Minimum of 3 years’ work experience in education, workforce development, or human services.
• Proven experience having direct accountability for the achievements/outcomes of a group of individuals.

KNOWLEDGE, SKILLS, and ABILITIES

• Possess strong organizational and time-management skills.
• Ability to manage multiple projects simultaneously.
• Possess excellent written, verbal, and interpersonal communication skills.
• Ability to travel between campuses and meetings.
• Ability to make data-driven decisions and celebrate results.
• Possess strong interpersonal, listening, and team building skills with the ability to foster a team environment and work collaboratively.
• Ability to work accurately with great attention to detail.
• Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships.
• Possess sensitivity to appropriately respond to the needs of students and the community.

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
• Collaboration
• Quality of Work

VERY IMPORTANT COMPETENCIES

• Communication
• Time Utilization

IMPORTANT COMPETENCIES

• Adaptability
• Continuous Improvement

PREFFERED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Prior experience with caseload management.
• Prior experience supporting varied student groups including adult student populations and/or K-12 CTE students.
• Prior experience supporting students with learning differences or other historically underserved populations.
• Familiarity with workforce development, career and technical education, or community college environments.
• Prior experience supporting outreach, recruitment, or community engagement events.

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment at multiple locations, including campus sites, community partner sites, and event venues.
• The work area is adequately lit, heated, and ventilated.
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers. However, there may be some walking; standing; bending; carrying items such as papers, files, pamphlets, books, tabling supplies, instruments, etc.
• Work may also require walking and standing in conjunction with travel to and attendance at meetings, listening sessions, recruitment events, and conferences away from the worksite.

Target Starting Salary Range: $45,000 to $55,000 The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit’s available budget, and the candidate’s qualifications in relation to the minimum and/or preferred job requirement(s).

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.