Parts Counterperson

Job Description

Parts Counterperson

Department: Parts Reports To: Parts Manager Location: Stevens Creek Chevrolet - San Jose, CA

Position Summary

The Parts Counterperson is responsible for providing exceptional service to internal and external customers by accurately identifying, sourcing, selling, and distributing automotive parts and accessories. This position plays a critical role in supporting the Service Department, Wholesale customers, Retail customers, and the overall profitability of the dealership.

The ideal candidate is customer-focused, organized, detail-oriented, and thrives in a fast-paced dealership environment. Accuracy, urgency, and teamwork are essential to success.

Essential Duties & Responsibilities

Customer Service

Assist retail, wholesale, and internal service customers professionally and courteously.

Accurately identify OEM Chevrolet, GMC, Cadillac, Buick, and GM parts using VIN-specific lookup.

Answer incoming phone calls promptly while providing pricing, availability, and technical information.

Recommend related parts and accessories to maximize customer satisfaction and sales opportunities.

Maintain a professional appearance and represent Stevens Creek Chevrolet in a positive manner.

Internal Service Support

Supply technicians with the correct parts quickly and accurately.

Verify parts before issuing to eliminate delays and incorrect installations.

Prioritize technician needs to maximize shop productivity and efficiency.

Communicate immediately regarding backorders, supersessions, or parts availability.

Work closely with Service Advisors to ensure repair orders are completed efficiently.

Inventory & Operations

Receive, stock, and organize inventory accurately.

Maintain proper bin locations and inventory integrity.

Participate in cycle counts and annual physical inventories.

Pull and stage parts for repair orders and customer pickups.

Assist in maintaining a clean, safe, and organized parts department.

Ordering & Documentation

Process special orders accurately.

Notify customers immediately when special-order parts arrive.

Properly document returns, credits, warranty parts, and core returns.

Maintain accurate invoices, repair orders, and parts transactions in Tekion.

Follow all GM warranty and return policies.

Team Responsibilities

Work cooperatively with Sales, Service, Body Shop, and Management.

Attend required dealership and GM training.

Follow all dealership safety procedures and policies.

Assist with additional duties as assigned by the Parts Manager.

Performance Expectations

A successful Parts Counterperson consistently demonstrates

Outstanding customer service

Accurate parts identification

Fast response time

High first-time fill rate

Minimal parts returns due to counter errors

Strong communication with technicians and advisors

Clean and organized work area

Positive attitude and teamwork

Dependability and punctuality

Qualifications

Required

High School Diploma or GED

Valid California Driver License

Basic computer skills

Strong communication and organizational skills

Ability to work in a fast-paced environment

Ability to lift up to 50 pounds

Preferred

Previous dealership parts experience

General Motors parts knowledge

Experience with Tekion DMS

Experience using GM Electronic Parts Catalog (EPC)

Inventory management experience

Physical Requirements

Standing and walking for extended periods

Frequent bending, reaching, lifting, and carrying

Ability to lift up to 50 pounds

Working in warehouse and dealership environments

Stevens Creek Chevrolet Standards

Every Parts Counterperson is expected to

Put the customer first.

Support technician productivity.

Maintain 100% accuracy whenever possible.

Communicate proactively.

Take ownership of mistakes and resolve them quickly.

Protect dealership inventory.

Represent Stevens Creek Chevrolet with professionalism and integrity.

Our Parts Department is one of the dealership's most important profit centers. Every team member contributes to customer satisfaction, technician efficiency, and the financial success of Stevens Creek Chevrolet.

REQUIREMENTS

High school diploma or equivalent

Experience with auto parts sales (preferred)

Ability to work in a fast-paced work environment

Strong organizational and time management skills

Detail-oriented, have a professional appearance and strong work ethic

[BENEFITS]