Customer Support Assistant

Park 6 Logistics is seeking a Customer Support Assistant to join our growing team in Cincinnati, OH. In this role, you will serve as a key point of contact for customers, providing professional assistance, resolving inquiries, and ensuring a positive customer experience while supporting daily business operations.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Provide accurate information regarding services, orders, and account requests.
• Maintain detailed and organized customer records.
• Coordinate with internal teams to resolve customer concerns efficiently.
• Assist with administrative and operational support tasks.
• Deliver outstanding customer service while maintaining professionalism.
• Ensure all customer interactions align with company standards and policies.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Customer-focused mindset with strong problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency with computer applications and office software.
• Positive attitude and willingness to learn new processes.
• Competitive salary ($34,000 – $38,000 annually).
• Career growth and professional development opportunities.
• Supportive and collaborative work environment.
• Ongoing training and skill development.
• Stable full-time employment.
• Opportunity to build valuable customer service and communication skills.
• Work with an established and growing logistics company.