Spa Therapist

Role Overview

As a Spa Therapist at Banyan Tree Dubai, you are responsible for delivering exceptional wellness experiences through personalised spa treatments, ensuring every guest receives a calming, rejuvenating, and memorable journey.

You are a key ambassador of the Banyan Tree brand, providing professional, attentive, and personalised care while creating a tranquil environment that reflects the resort’s commitment to wellbeing and exceptional guest experiences.

Key Responsibilities

Guest Consultation & Personalised Treatments

• Conduct professional consultations with guests prior to treatments to understand their preferences, wellness goals, and any health considerations.
• Recommend suitable treatments and wellness experiences based on individual guest needs.
• Deliver a variety of high-quality spa treatments, including massages, body treatments, and wellness therapies.
• Perform specialised treatments such as aromatherapy, hot stone therapy, reflexology, and other signature spa experiences.
• Ensure treatments are delivered safely, professionally, and in line with Banyan Tree Spa standards.

Guest Experience & Service Excellence

• Create a warm, relaxing, and personalised experience for every guest throughout their spa journey.
• Ensure guests feel comfortable, cared for, and fully relaxed before, during, and after treatments.
• Maintain a calm and peaceful treatment environment through appropriate lighting, temperature, music, and overall ambience.
• Provide professional advice on wellness routines, skincare, and post-treatment care.
• Build genuine connections with guests and anticipate their needs to enhance their overall experience.

Spa Product Knowledge & Retail Support

• Recommend appropriate spa products and treatments based on guest preferences and requirements.
• Promote spa services and retail products to support revenue objectives.
• Share product knowledge and wellness recommendations with guests in a professional and consultative manner.
• Encourage repeat visits by creating memorable and personalised guest interactions.

Treatment Room & Hygiene Standards

• Maintain cleanliness, organisation, and presentation of treatment rooms at all times.
• Ensure all equipment, tools, linens, and amenities are prepared before and after each treatment.
• Follow strict hygiene, sanitation, and safety procedures in line with spa standards.
• Ensure guest records, treatment preferences, and relevant health information are accurately maintained.
• Report any maintenance, safety, or guest-related concerns to the Spa management team.

Teamwork & Operational Support

• Collaborate closely with Spa, Wellness, and Front Office teams to ensure a seamless guest experience.
• Participate in training and development programmes to continuously enhance technical skills and service knowledge.
• Stay updated on the latest spa trends, treatments, and wellness practices.
• Support the overall operation of the Spa department and assist with additional duties as required.

Qualifications & Experience

• Previous experience as a Spa Therapist within a luxury hotel, resort, or wellness environment preferred.
• Professional certification or qualification in spa therapy, massage, beauty, or wellness treatments.
• Strong knowledge of massage techniques, body treatments, and spa therapies.
• Experience delivering personalised treatments to luxury clientele.
• Good spoken English; additional languages are an advantage.
• Strong understanding of hygiene, safety, and guest care standards.

Competencies

• Strong guest-focused mindset
• Passion for wellness and creating meaningful guest experiences
• Warm, caring, and professional approach
• Excellent communication and interpersonal skills
• Attention to detail
• Strong product and treatment knowledge
• Ability to maintain confidentiality and professionalism
• Team collaboration
• Ability to remain calm and composed in a luxury hospitality environment
• Commitment to delivering exceptional service standards

Why Join Us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.