Waiter / Waitress

We invite you to join the world of luxury hospitality at Raffles The Palm as we currently looking for Waiter/Waitress. Reporting to the Supervisor. The Waiter/Waitress is not defined solely by the tasks they perform, but by the experience they create for every guest. Through prompt, attentive, and courteous food and beverage service, they ensure each guest feels welcomed, valued, and well cared for. Their professionalism, attention to detail, and commitment to exceptional hospitality contribute to a seamless dining experience that reflects the Hotel's standards and inspires guests to return.

• Read daily events, to acknowledge any VIP’s arrivals.
• Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
• Present children's menus when appropriate, and describe specials and alternative cuisine
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
• Carry trays, bus and reset tables with linen, china, glass and silver
• Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
• Follow cash and credit card procedures according to the guidelines of the accounting department
• Maintain a clean, neat and orderly restaurant throughout service
• Polish silver, refill salt, pepper and sugar, creamers, etc
• Ensure that work station is stocked with appropriate condiments at all times
• Report any guest comments regarding food and beverage to manager
• Conscientious handling and maintenance of operating equipment
• Learn and adhere to safety, sanitation and hygiene policies
• Maintain good working relationships with colleagues, and all other departments
• Maintain complete knowledge of all F&B services, outlets and hotel services/features
• Perform opening/closing side duties as assigned and set all tables according to standards
• Report to manager any kinds of deviation from set standard and procedures
• Ensure that all service and storage areas are kept safe and clean
• Help minimize waste, neglect, breakages and mishandling of supplies and equipment
• Carry out light cleaning and maintenance of the outlet
• Assist other Food & Beverage Outlets in their operations during peak hours if needed
• Minimum 1-year food and beverage serving experience
• Secondary education
• Previous public contact and/or cashiering experience
• Proficiency in English is essential; knowledge of other languages is a plus.
• Flexible availability including nights, weekends, and holidays

PERSONAL ATTRIBUTES

• Reading, writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Able to account and handle cash effectively and efficiently
• Good communication and customer contact skills; good problem resolution skills
• Basic F&B product knowledge
• Team player with strong interpersonal skills and attention to detail

AND ABOVE ALL

• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Employee Benefits:  Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.