Commercial Service Manager (m/f/d)

About the Job

The Commercial Service Manager acts as the critical bridge between Service Owners and Finance at Allianz Technology. This role ensures mutual understanding of commercial and financial objectives, translates operational service data into financial insights, and drives transparency, accountability, and alignment across both domains.

What you do

• Act as the key interface between Service Owners and Finance, ensuring mutual understanding of commercial and financial objectives, translating service performance data into financial insights and vice versa, and facilitating regular financial reviews to drive cost awareness, accountability and continuous improvement.
• Ensure alignment between service contracts/SLAs and their financial implications (pricing, margins, cost recovery), provide financial guidance to Service Owners on business cases, investment decisions and cost optimisation opportunities, and perform cost-benefit analyses and business case evaluations to support investment and pricing decisions.
• Manage and develop commercial service activities in alignment with Allianz Technology's business strategy and objectives, support the development and execution of commercial strategies to drive growth, efficiency and customer satisfaction, and collaborate with cross-functional teams to ensure seamless service delivery and alignment across business areas.
• Monitor service performance against agreed KPIs and link them to financial outcomes (cost efficiency, margin, budget adherence), oversee cost allocation variances and profitability across service lines driving corrective actions where needed, and challenge and validate cost allocations and service charges ensuring transparency and fairness across business units.
• Support budgeting and forecasting processes in close collaboration with Service Owners ensuring financial plans reflect operational realities, conduct monthly and quarterly financial closing activities including accruals, reconciliations and management reporting, and develop and maintain financial models to support strategic planning and scenario analysis.
• Prepare and present regular reports on commercial performance, financial status and key insights to senior leadership, ensure compliance with internal financial policies, accounting standards (e.g. IFRS/HGB) and regulatory requirements, and contribute to the continuous improvement of commercial processes, tools and ways of working.
• Build and maintain strong relationships with internal and external stakeholders acting as a trusted point of contact for commercial and financial matters, and partner with business owners to drive cost transparency, accountability and financial discipline.

What you bring

• Ability to "speak both languages" — understanding service delivery as well as financial controlling principles, with excellent stakeholder management and communication skills to engage effectively at all levels, particularly between technical/operational and finance teams; experience working in a matrix organisation bridging operational and finance functions is a strong plus.
• Strong commercial and business acumen with experience managing service-oriented activities, an analytical mindset with the ability to interpret data and translate it into clear recommendations for diverse audiences, and a proactive, structured approach to problem-solving and process improvement.
• Minimum 5 years of experience in a commercial, service management, financial controlling, or related role, with a solid understanding of financial controlling, budgeting and management accounting principles, and hands-on experience with budgeting, forecasting and management reporting in a service-oriented environment.
• Familiarity with ERP systems (e.g. SAP) and financial reporting tools, strong proficiency in Excel/financial modelling and data visualisation (e.g. Power BI, Tableau), and the ability to identify opportunities to apply digital tools in commercial and service contexts to drive efficiency.
• Understanding of cost allocation models, transfer pricing or intercompany charging mechanisms; experience in cost centre management, transfer pricing or intercompany accounting is a plus.
• Knowledge of IFRS, HGB or other relevant accounting standards, ensuring compliance with applicable financial frameworks and regulatory requirements.
• Bachelor's degree in Business Administration, Economics, Finance or a related field.
• Familiarity with AI technologies and GenAI platforms is a strong advantage.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology .

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

102622 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent