Director, Business Process Analysis AI

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose. Honesty - Reliability - Curiosity - Collaboration - Passion

About the role and what you'll be doing: The Director, AI Solutions & Engagement leads discovery and engagement for Finance AI Transformation. While the engineering function builds and releases, this role identifies what to release, sources best practices and expertise, and brings AI into existing corporate-function workflows without friction.

This is a process engineering role at its core. Successful candidates have mapped real business workflows, identified bottlenecks, and re-engineered processes end-to-end. They think in systems, not features. They can sit down with a Finance director or a Procurement analyst, walk through how work actually happens today, and pinpoint the intervention points where AI delivers measurable value—not where it sounds clever.

The role requires high EQ. People across corporate functions may be uncomfortable with AI. The Director is the trusted voice who listens, asks the right questions, and brings the right solution back without making anyone feel replaced. This role is the front door of the function: opportunities you surface feed directly into delivery, and patterns you document become reusable assets across Ensono.

What You Will Do:

• Lead discovery conversations across corporate functions — Finance, Sales Operations, Procurement, HR, and beyond. Interview stakeholders, listen for friction, surface the workflows where time and money are leaking.
• Map and re-engineer processes end-to-end — current-state to future-state, with the AI intervention points called out. Value stream thinking, not feature thinking. The function's load-bearing claim is that processes get re-engineered, not just augmented — this role makes that claim true.
• Triage opportunities ruthlessly — distinguish AI-suited workflows from manual-better ones, distinguish high-value from low-impact, distinguish scope from noise. Not everything worth doing is worth doing first.
• Brief the engineering function with clean technical requirements — translate what you heard into the right solution form (a Claude skill, an application, a workflow integration, a process change with no software at all). Route opportunities to leadership when scope exceeds the function's capacity.
• Mentor and train license holders — run workshops and 1:1s with the corporate-function users who have Claude access. Raise the floor on AI literacy. Not everyone self-directs; some need a guide.
• Maintain the discovery pipeline as a managed asset — opportunity backlog, status, ROI estimates, hand-off readiness. The pipeline is data, not just notes.
• Partner with Finance on the displaced-spend ledger — translate process improvements into measurable financial outcomes. The function's credibility depends on showing the dollars.
• Be the high-EQ contact point with stakeholders — non-technical people learn to trust this role, so AI gets brought to them on their terms, not on technology's terms.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

Required Qualifications

• Bachelor's degree, or equivalent demonstrated experience in lieu of a degree. Background working at or with managed service providers, cloud / IT services firms, or enterprise SaaS / professional services organizations is strongly preferred — track record matters more than credentials.
• Workflow re-engineering experience — you have mapped, analyzed, and redesigned real business workflows end-to-end in a professional context. Consulting, internal transformation, BA work, service delivery design, or operations leadership in a tech / IT services environment.
• End-to-end systems thinking — comfortable holding a full workflow (e.g., Solution-to-Cash, Procure-to-Pay, Hire-to-Retire) in your head, seeing where work hands off between teams, where data flow breaks, where decisions slow down. You think in flows, not steps.
• Strong critical thinking — you challenge assumptions, ask second-order questions, resist surface fixes, and can spot when a stakeholder is solving the wrong problem.
• Strong written and verbal communication — you can talk credibly with both senior executives and individual contributors, and translate what you hear in one room into what gets heard in another.
• Self-directed time management — you manage your own stakeholder backlog, run your own calendar, and prioritize without being told what to work on next.
• High EQ — you earn trust quickly with non-technical stakeholders, can sit in a room with someone resistant to AI and bring them along, and read the unspoken signals in a discovery conversation.
• Demonstrated experience using a generative AI tool (Claude, ChatGPT, Copilot, or equivalent) for real work — beyond casual chat. You can speak credibly to what AI can and can't do, where it accelerates work, and where it fails.
• Bias toward releasing and driving adoption — you find the smallest valuable intervention and get it built, rather than optimizing the discovery cycle forever.

Preferred Qualifications

• Background in Business Analyst, Project Management, Consulting, Chief of Staff, or similar cross-functional roles that required holding the full picture of a business problem.
• MSP-side experience — Customer Success, Professional Services delivery, Solutions Engineering, Account Management, or service delivery leadership at a managed service provider, cloud platform, or IT services firm. You understand how services get sold, scoped, delivered, and billed in our industry.
• Experience with process modeling — workflow diagrams, swim-lane diagrams, BPMN, RACI charts.
• Familiarity with the Anthropic Claude API, Model Context Protocol (MCP), agentic tool design, or multi-step agent workflows — you'll work alongside engineers, and knowing what's technically possible sharpens your discovery instincts.
• Experience in Finance, Procurement, Sales Operations, HR, or other corporate functions — so you can credibly discuss workflows with practitioners on their own terms.
• Familiarity with FinOps practices, cost-aware engineering, displaced-spend modeling, or per-use-case spend tracking.
• Background in change management or organizational transformation — bringing teams through a workflow change is half the work.
• Experience designing or running training programs — workshops, 1:1 mentoring, learning communities.
• Comfort with structured outputs and data — Excel fluency, basic SQL, exposure to dashboards or BI tools. You don't need to be technical, but you should be able to validate a number when someone hands you one.

Why Ensono?

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.

Some of our benefits include:

• Unlimited Paid Days Off
• Three health plan options through Blue Cross Blue Shield
• 401k with company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Paid Maternity Leave, Paternity Leave, and Sabbatical Leave
• Education Reimbursement, Student Loan Assistance or 529 College Funding
• Enhanced fertility coverage
• Wellness program
• Flexible work schedule
• Depending on location, ability to take advantage of fitness centers

As of the date of this posting, a good faith estimate of the current pay scale for this role is $156,000 to $210,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com.