Technical Writer – Middle

Overview

SOFTSWISS is looking for a Technical Writer to join our team. In this role you will work on a wide range of user and technical documentation, helping us deliver clear, useful, and well-structured content for internal and external audiences.

Purpose of the role

You’ll create and maintain accurate, easy-to-follow documentation to improve the usability and accessibility of our systems for diverse user groups.

Your work will impact the quality and consistency of technical communication across teams by delivering user-centric content and maintaining up-to-date knowledge bases.

You’ll support teams across product, development, and QA with clear documentation that bridges the gap between technical complexity and user clarity.

Key responsibilities

Create, edit, and maintain procedural documentation including but not limited to user guides, how-tos, and tutorials.

Create, edit, and maintain technical documentation, including API documentation.

Create release notes.

Work closely with writers, developers, product owners, business analysts, QA team, and others.

Required Experience

Proficiency in English (C1 or higher).

Russian at B2 level.

Minimum of 3+ years of experience in technical documentation.

Expertise in fintech domain.

Docs-as-code experience.

Proven experience in writing user guides in explanatory and procedural styles for multiple audiences.

Excellent knowledge of Microsoft Style Guide, Google Style Guide, or similar.

Experience in API writing, familiarity with API documentation tools.

Experience with Git.

Experience working with Cursor, VS Code, or similar dev tools.

Experience in writing release notes.

Proficiency with managing Confluence content.

English not lower than C1 and higher.

Experience in writing and proofreading of content, especially technology-related content.

Excellent communication skills, both written and verbal.

Critical thinking.

Must be a self-motivator who works well independently and in a team environment with little or no direct supervision.

Ability to influence and communicate effectively with both technical and non-technical people.

Nice to have

Example of user guides you've created.

Example of APIs that you’ve created.

Example of release notes that you’ve created.

Our Benefits

Private health insurance

Sports benefits

Comprehensive Mental Health Program

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and participation in professional conferences and corporate events