Billing & Collections Agent

About Us

1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a Billing & Collections Agent to join our team and help us bring our vision to life.

Job Purpose

Provide customer service and resolve billing and collections queries. Minimise potential losses through effective credit control and ensure timely collection of overdue accounts while maintaining positive customer relationships.

Duties and Responsibilities

Customer Support

Handle billing and collections-related queries through with professionalism and empathy.

Provide first-time resolutions while adhering to SLAs and company policies.

Build and maintain strong customer relationships.

Collections & Account Management

Conduct daily collections on overdue and delinquent accounts to meet set targets.

Manage payment allocations, arrangements, account activations, suspensions, and cancellations.

Advise customers on account balances and payment options.

Manage credit and debit notes, perform account reconciliations, and update customer records.

Coordinate with debt collectors and manage delinquent accounts as per policy.

Compliance & Administration

Comply with business procedures and adhere to data confidentiality policies.

Maintain accurate records of customer interactions and account statuses.

Qualification and Experience

Matric or equivalent required

1+ years’ experience in collections, credit control, or customer billing preferred

Experience working with ticketing or CRM systems advantageous

Strong communication, negotiation, and problem-solving skills

Ability to manage multiple tasks and meet deadlines

Key Competencies

Customer-focused and brand aware

Excellent verbal and written communication

High attention to detail and strong administrative skills

Disciplined, professional, and respectful of confidentiality

Negotiation skills with a solution-driven mindset

Ability to handle conflict and resolve issues patiently and efficiently

Ability to work in a fast-paced environment and manage time effectively